I recently installed the Page Builder plugin (version 5.4.5) on a Joomla 3.10.12 installation.
Everything seems to be working fine, but when I visit a newly published page, I get a 404 error as shown in this video: https://www.dropbox.com/scl/fi/iyn5l9vf8j5juk3aj7k0y/Desktop-17-01-2025-16-45-26.mp4?rlkey=uhsifrebtl906crvqbnn63vbq&dl=0
Staff replied
SP Page Builder
Page Builder 5.4.5 causing 404 errors on newly published pages in Joomla 3.10.12
8 replies
Ofi Khan Staff
Hello Alejandro Lengua,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
I have checked your screencast and found that you are using 5.4.4 version. Please manually download the latest version 5.4.5 and install on your site. Then check your issue.
SP Page Builder 5.4.5 Download Link
Best regards
Alejandro Lengua Asked this
I did install the version 5.4.6 version of your plugin but now I am receiving this error message
when I click on preview page
Ofi Khan Staff
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.
Alejandro Lengua Asked this
Please try to login with the credentials
attached
Ofi Khan Staff
I have disabled this plugin. The page shows fine now.
https://prnt.sc/kEm8UuKA_xgy
Alejandro Lengua Asked this
Hello, can you tell me what pages did you test?
Ofi Khan Staff
For example, I have tested this page (in the hidden content). Please share your problem page link.
Paul Frankowski Senior Staff
1 year ago
· edited
Hola Alejandro,
Don't get me wrong, but oficial support of Joomla 3.10 ended in 2023 (!) About SPPB please read >> https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements
Info note from Joomla.org
Alejandro Lengua Asked this
The version of Joomla I am currently using is 3.10.12
Paul Frankowski Senior Staff
That is not supported anymore. Our SPPB 5 was built mostly for Joomla 4 and Joomla 5 as you can read in documenation. That's why read again what I wrote before.
Alejandro Lengua Asked this
Hello,
I am also in the process of upgrading the Joomla version in this site from 3.10.12. to 4.4.10
however as you can see in this page https://forum.joomla.org/viewtopic.php?f=812&t=1014442
I am sort of stuck in the process so any help will be appreciated
Alejandro Lengua Asked this
please try the page that says 28Enero
Paul Frankowski Senior Staff
I need more details what is wrong with that Page.
Paul Frankowski Senior Staff
Sorry, but all Joomla Upgrade problems are beyond our support. Please hire somebody from your city/country for that task.
Alejandro Lengua Asked this
Hello,
I finished the upgrade of my Joomla installation to version 4.4.10 so I was wondering if you could test now if the plugin is working fine or not in the site https://escuelaindecopi.com/administrator
Alejandro Lengua Asked this
Can you please check this picture?
https://www.dropbox.com/scl/fi/2fhzvlbbnzhfxvuta9dkq/Captura-de-pantalla-2025-01-30-095527.png?rlkey=ux7lzhzrjyso7k0nayjyjmxsj&dl=0
I also have the impression that there is a problem with the template currently active
The template that I was using before is Shaper_Educon
Paul Frankowski Senior Staff
You have problem with one page or all of them?
If you have Educon template, please update to new version (!) you should have
Educon V4.0.2
Ofi Khan Staff
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