Form Builder: Fails With Error On Required Field
paul.aydelott
I have a simple email form to reserve a community center room. Some fields are required; some are not. The form consistent fails to send even though all required fields have data entered. The error states that data is missing for a required field. It is not.
Please help.
Ziaul Kabir
Accepted AnswerHello Paul,
Thank you for reaching out to us. From the screenshot, it seems the form is working, and the success message is displayed after the form is submitted.
Could there be another form causing this issue? If so, I recommend the following steps:
- Clear your browser and Joomla cache.
- Try submitting the form from a different browser to see if the issue persists.
Let me know if this helps or if you need further assistance!
Best regards,
paul.aydelott
Accepted AnswerI did switch browsers, and it worked. However, I modified the form, and it does not work claiming that there is a required field that must be completed. I wanted to stay withing PageBuilder, but I'm nearly ready to use a different form builder. Thank you for your help one more time. https://bernardcommunitycenter.com/index.php/using-the-center/making-reservations
Ziaul Kabir
Accepted AnswerHello,
I checked this page's contact form, I see form is successfully sent. Page: https://bernardcommunitycenter.com/index.php/using-the-center/making-reservations
I would request you to check from different browser or clear Joomla and browser cache then try agan.
Thanks,
paul.aydelott
Accepted AnswerI cleared the Joomla cache. The site is not set for caching. I cleared the browers cache. It fails with the Brave Browser. It failed with Firefox. It worked with a fresh install of Chrome.
I give up!
Ziaul Kabir
Accepted AnswerHello,
It seems that your pages have been removed or are in the trash. The form builder has successfully submitted data, so you can recreate the necessary pages and test them on your friends’ computers or mobile devices. Alternatively, you can restore the deleted reservation pages and test them again to ensure everything works properly.
Thank you!
paul.aydelott
Accepted AnswerI do not know what the problem was. It should have worked properly. I test on multiple browsers with caching disabled and caches cleared. It seemed to work on the first try, sometimes. Usually, it gave an error about a required field not filled. I have better things to do than chase something like this. I hope you find the problem. I installed a different extension and built a form without difficulty. That's why the menu and pages changed.
I hope you continue to improve a great product.
Ziaul Kabir
Accepted AnswerHello Paul,
Thank you for your feedback and for taking the time to troubleshoot the issue. I understand your frustration, and I appreciate the steps you’ve already taken to address it.
We’re actively investigating the problem and will work on finding a permanent solution. I apologize for any inconvenience caused and for the time you’ve spent on this.
Thank you for your patience and for continuing to use our product. We are committed to improving it, and your feedback helps us make it better.
Best regards,
Ziaul Kabir
Accepted AnswerHi,
I haven’t heard back from you for a while. Could you please let me know if the issue has been resolved? We need to close this post soon.
Looking forward to your update.
Thanks,
paul.aydelott
Accepted AnswerI gave up and used a different extension to build the form. The development site is gone. Thanks for your help. I'll try using PageBuilder's form the next time I need one. I prefer to keep the number of extensions to a minimum, and PageBuilder is doing well to cover so many bases.
Paul