Problem With The Space At The Bottom Of The Border-shadow - Question | JoomShaper
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Problem With The Space At The Bottom Of The Border-shadow

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DigitM

SP Page Builder 8 months ago

Hello, I'm having the same problem on several of my sites as soon as I put a border-shadow on an image. It's like there's a gap between the image and the edge of the border-shadow. I can't figure out where this is coming from. https://prnt.sc/wUdGKeW3pnjQ Thanks for your help. Jack

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20 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 months ago #198718

Hi DigitM,

Could you please close this post by accepting the answer?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 month ago #203849

Thanks for accepting the answer.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 8 months ago #182123

Hi

Thanks for contacting us and sorry for your issue. You have set a box-shadow on that. Please see the screenshot in the hidden content.

Do you want to remove this shadow? Then you have to use this CSS in your custom.css file

#sppb-addon-1f1e52d1-5e90-4371-9c29-9ef09caa7ec1 {
    box-shadow: unset !important;
}

-Regards.

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DigitM
Accepted Answer
8 months ago #182381

Hello Mehtaz, Thanks for your feedback, but I think we've misunderstood each other. I did put a border-shadow on this image using SP Page Builder. But there's a gap between the bottom of the image and the edge of the border-shadow as shown in the linked visual. https://prnt.sc/wUdGKeW3pnjQ How can I remove this unnecessary gap? I've had the same problem on other sites using Helix and SP Page Builder. Thank you for your help. Jack

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 8 months ago #182385

Hello,

Are you talking about this portion? Do you want to remove this portion?

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DigitM
Accepted Answer
8 months ago #182390

Mehtaz, the link you provided doesn't work! Can you put it back? Thank you

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 8 months ago #182627

Hi

Use this CSS in your custom.css file

#sppb-addon-1f1e52d1-5e90-4371-9c29-9ef09caa7ec1 {
    box-shadow: 0px -3px 3px 3px rgba(84, 84, 84, 0.4) !important;
}

By the way, do you want to remove this bottom portion?

https://prnt.sc/v7iVbAQU4cGF

Its actually depends on your shadow, I have set one please check is this ok or not.

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DigitM
Accepted Answer
8 months ago #182659

Hello Mehtaz,

Thanks for your feedback. What I don't understand is where does the red space under the photo come from? I only have a padding of 1px 1px 1px 1px but that can't explain it. So yes, I want to remove the red space under the photo. https://prnt.sc/gdlG7AX2hDWp And as I said, I have the same problem on other sites with visuals that have the same space under the photo as soon as I put a border-shadow. Is there a small bug in SP Page Builder for this?

Thanks for your help. Jack

PS: the code you sent me and I did put in the custom css doesn't change anything :(

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 8 months ago #182748

Could you please give me your super admin access? I need to check. Your above credentials are not working.

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DigitM
Accepted Answer
8 months ago #182750

Hello Mehtaz, I've just tested the info I sent you to connect to the admin and it works correctly. I've just sent them to you below. Thanks for your help. Jack

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 8 months ago #182902

Hi

Could you please mention the page name?

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DigitM
Accepted Answer
8 months ago #182938

Hello Mehtaz, The visual is on the Home page (Accueil) Thank you for your help. Jack

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 8 months ago #183079

Hi

I have also faced this issue. I will inform our DEV team about it so that they can fix it by next update.

https://prnt.sc/lg032Hh-DdrN

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DigitM
Accepted Answer
8 months ago #183196

Hello Mehtaz, So I was right :) Don't we get a bonus when we discover a bug? I'm laughing and looking forward to the next Sp Page Builder update. Have a nice day! Jack

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 8 months ago #183253

You can get a thanks from me.

Thanks a lot.

I have already informed our DEV team about it. I hope they will fix it ASAP.

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Francois Barnard
Francois Barnard
Accepted Answer
8 months ago #183336

Hello Mehtaz

I have the same problem with the space around the border. This was never the case before, but after I upgraded my websites to the latest version of SP Pagebuilder (either 5.4.5 or 5.4.6) the shadow moved away from the image. I do not think we should alter our websites with CSS when this is an issue after an update.

Kindly check what changed in the latest versions and send us another update? I cannot update 30+ websites for this issue.

Thank you so much!

Francois

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 8 months ago #183518

Hi

I have already informed our DEV team about it, I hope they will fix it ASAP.

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Francois Barnard
Francois Barnard
Accepted Answer
8 months ago #183520

Dear Mehtaz

Thank you for your response - much appreciated.

Regards,

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Francois Barnard
Francois Barnard
Accepted Answer
8 months ago #183525

Dear Mehtaz

The update com_sppagebuilder_pro_v5.5.1 seems to have resolved the issue.

Regards,

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 8 months ago #183693

Glad to know that.

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