I have the latest version and my correct license key is in the SP settings. When I try to create a popup and import any of the layouts I get a message in red "Something Wrong There X"
Solved
SP Page Builder
Popups
Asked by Sheliah Wall
1 year ago
Last activity 1 year ago
Accepted answer
Marked as the solution
Toufiq Senior Staff
Please check now and let me know. Thanks
6 more replies
Mehtaz Afsana Borsha Staff
Hi
Thanks for contacting us and sorry for your issue. Please keep a full site backup and reinstall SPPB. And then you have to activate it. To activate our product on your website, please follow these steps:
- Go to SP Page Builder -> Pages -> Option (on the right).
- Navigate to License & Update.
- Input your email and license key.
- Click Save and Close.
For a detailed guide, you can refer to our documentation here:
SP Page Builder Activation Guide
Then Clear your Joomla and Browser cache then check again.
-Regards.
Sheliah Wall Asked this
Not sure what I'm not detailing for you. SP Pagebuilder 5.4.6. The license key and email address are exactly what I have in my dashboard. It was already setup per your specs but I reinstalled the extension as you requested and rechecked the license key and email address. Using Joomla 4.4.10 I have tried in both current versions of the browsers Edge and Chrome. Both Joomla and browser cache cleared.
Mehtaz Afsana Borsha Staff
Could you please give me a screenshot of your issue?
Sheliah Wall Asked this
Mehtaz Afsana Borsha Staff
Hi
Could you please keep a full site backup and give me your super admin access? I need to check.
Sheliah Wall Asked this
Yes. I have included my creds.
Mehtaz Afsana Borsha Staff
Hi
Please clear your Joomla cache again. And try then.
Sheliah Wall Asked this
I'm at the same place as before. Were you able to get it to work?
Toufiq Senior Staff
You have entered wrong email address. You should use the email address which is used on JoomShaper site account.
Sheliah Wall Asked this
My correct email is below
Sheliah Wall Asked this
Finally..... thank you!
Toufiq Senior Staff
You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)
Sheliah Wall Asked this
"To officially close this forum post, mark it as accepted." This option is not available on this. I remember it used to be but maybe it's already closed?
So yes, I accept your answer
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