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Website loading suddenly enormous

Asked by Lisa Brandner 1 year ago Last activity 1 year ago

I suddenly have a big problem with SP pagebuilder 5.4.6 on my joomla4-site.
The joomla4-site is on since last year and everything went ok.
Since the last days I noticed suddenly an enormous loading time and today I did several tests to find out why it suddenly takes so long to load.
Today I found out, that it must be caused by one of the last updates on SP pagebuilder.

11 replies

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Paul Frankowski Senior Staff
1 year ago · edited

Hi Lisa,

I would talk with Hosting Support first. According to Online testers problem is on the server response.

It's like on the road. You may have a new BMW, but if there is a traffic, you cannot ride fast or even slow sometimes.

Don't forget there is Cold War again, and lots of Hackers/Spam bots traffic every single day.

I also use SPPB (new or even beta) on my private production sites, and no such a delays.
Besides if it would be SPPB update problem as you suggested, why your Joomla Admin Login page also has loading delays in EU? Hmm.

Lisa Brandner Asked this
1 year ago

Please read my answer below

Paul Frankowski Senior Staff
1 year ago · edited

In general problem with website loading time, can be caused by:

  1. Server problems
  2. Huge traffic (real or fake)
  3. Hacked website code
  4. Old PHP version PHP 7.x
  5. Old extra installed plugin that cause conflicts / looping.
  • rule out 1 and 2 - just enough to move the site to another server for a 15 mint test.
  • rule out 4 by chaing PHP version to PHP 8.2.
  • rule out 5 by disabling problematic plugin.
Lisa Brandner Asked this
1 year ago

Please read my answer below

Lisa Brandner Asked this
1 year ago

Hi,
the first check I did yesterday was the checking of my hosters server. Serveral tests, restarts etc. showed that the problem definitely is NOT the SERVER.

BUT what I found out today is the following:

  1. The enormous loading happens only on website subpages where I have implemented SP pagebuilder pages.
    I made a test and created a new main menu item ("Aufstiege-test") in main menu (this menu item is only visible for logged in users!). The subside that I use for this menu item is an article where I don't use SP pagebuilder. And here loading is quick! Therefore the loading delay is caused by SP pagebuilder and definitely not not by the server!

2. I found out that the problem must be caused by one of the last SP pagebuilder updates itself, because:
I created a NEW SP pagebuilder page ("Testpage-No1") with some really NEW content (1 new section + 1 new heading). You can see this new subpage via menu item "Testpage-No1", if you are logged in.
And loading is QUICK!
But: Then I created a second NEW SP pagebuilder page ("Testpage-No2") now with content of formerly saved items (saved items of already existing pagebuilder pages) . You can see this new subpage via menu item "Testpage-No2". And loading is ENORMOUS! Therefore the problem must be the combination of older SP Pagebuilder page-content and new SP Pagebuilder Update!

I am quite sure that the enormous loading is caused by with one of the last SP pagebuilder Updates! It seems that the new version of SP Pagebuilder can't handle existing SP Pagebuilder pages correctly and causes now enormous loading problems. Some weeks ago there was no loading problem at all on this site!

Paul Frankowski Senior Staff
1 year ago

Install older version and compare results.

I am pretty sure that you have older vesions in Download folder on your laptop.

Lisa Brandner Asked this
1 year ago

I installed now step by step older versions 5.4.5 and 5.4.4. No effect. Loading still too long.
Then I went back to Version 5.4.3: afterwards white screen with Rhino Logo and error 0 in frontend.
I installed then SP Pagebuilder 4.0.11: Backend error Class "BuilderAutoload" not found and frontend still error 0.
Please check your SP Pagebuilder component. The problems definitely seem to be caused by this component.

Paul Frankowski Senior Staff
1 year ago

Besides, you still didn't fix that issue in admin area from extra CMSplugin ! Fix it, and we can back to our topic.

info_3126_2025.png

Lisa Brandner Asked this
1 year ago

I deaktivated this plugin, but nothing changed. Loading still enormous.

Paul Frankowski Senior Staff
1 year ago · edited

Thanks, I asked for that, becuase I was not able to use your admin.

Now I see that, and still stuck!

info_3129_2025.png

Lisa Brandner Asked this
1 year ago

Please read my former post #182446.
This error (BuilderAutoload not found) is since today after I reinstalled the older version of pagebuilder 4.0.11.

Paul Frankowski Senior Staff
1 year ago · edited

Using SPPB 4.0.11 was bad idea!! you can damage database structure!!

So If you think that with older version worked faster, which one it was?

Changes between 5.4.x were quite small.

Lisa Brandner Asked this
1 year ago

That is MY question. I don't know why using a 4 version is a bad idea. I thought you would tell my which version I should use. Originally the site was created with 4 version of pagebuilder. Therefore I thought it would be a good idea.
Please give me instructions that are fitting. You are the experts for that component - not me....

Paul Frankowski Senior Staff
1 year ago · edited

Question: Where site worked "fast" a week ago, a month ago? And you're 100% sure of that.

Let's say it was a 2 weeks ago. Just recover site from full backup. Your hosting company should have it.

Becuase the more you play with older versions the bigger risk of damaging the db structure.

Lisa Brandner Asked this
1 year ago

That's not the way I would like to get support.
To play with installing older backups of my own (hoster backups are only for some days!) is no really good support because these ideas I can set up by myself.
I really don't know when the loading problem startet, because I have a lot of customer websites.

Can you please check why the site is now not any longer working?
I would like to know the reason. Not just playing around with reloading older backups. When in future there are again pagebuilder updates I cannot trut them any longer! I cannot trust SP Pagebuilder anymore!

Paul Frankowski Senior Staff
1 year ago · edited

Can you please check why the site is now not any longer working?

How when admin is broken? And it was not caused by my actions!
Ask hosting support to recover website from Friday backup or day before when Admin area worked. This is normal procedure. Only then I can look & help!

Paul Frankowski Senior Staff
1 year ago · edited

because I have a lot of customer websites.

Ok, but as I noticed you have problem with only one. By now (next 2 days) do not make extensions updates if you are afraid of them. Or make full website backup BEFORE. This is normal procedure for most webmasters.

Lisa Brandner Asked this
1 year ago

After my reinstallation of an older version of pagebuilder (4.0.11) the access to the backend doesn't any more work. So I cannot do any extension updates at all!
And front end displays error 0. So the site is crashed!

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