Video Add On Not Working With Usercentrics Cookie Banner
Michael Bach
If you use the Usercentrics cookie banner together with the video add-on in the SP Page Builder, the message that you must first accept YouTube is correctly displayed before accepting the YouTube service.
If you accept the YouTube service, the notice disappears, but the video is still not displayed. Only a gray box is displayed.
If you embed the video using a raw HTML add-on and an iFrame, it works normally.
Mehtaz Afsana Borsha
Accepted AnswerHi
Is this solved now? If yes, you can then close this post by accepting the answer.
Mehtaz Afsana Borsha
Accepted AnswerHi
Thanks for contacting us and sorry for your issue. Could you please give me a screenshot of your issue?
-Regards.
Michael Bach
Accepted AnswerHi,
of corse, here are the screenshots.
This is the message that is displayed correctly if you have not yet accepted YouTube:
After accepting, the message disappears, but unfortunately the video is not displayed (only the grey box):
If you look at the code, you can see that the body inside the YouTube iFrame is empty:
I hope this helps you to understand and solve the problem. Best Regards!
Mehtaz Afsana Borsha
Accepted AnswerHi
Could you please keep a full site backup and recreate this video portion? Maybe you need to change your video paths.
Michael Bach
Accepted AnswerWhat exactly do you mean by "recreate this video portion"? Create a new Page Builder Page with this video addon?
Michael Bach
Accepted AnswerSorry for the late reply, but I was out of the office for 3 weeks.
Unfortunately, the problem with the video addon also occurs with a completely new Page Builder page: https://wb-dentalservice.de/videotest
Mehtaz Afsana Borsha
Accepted AnswerCould you please keep a full site backup and try our latest version of page builder?
Michael Bach
Accepted AnswerI have updated to Joomla 4.4.11 and Page Builder Pro 5.5.2. Then I deleted the test page and recreated it, but the video remains grayed out here as well:
Paul Frankowski
Accepted AnswerHi Mike,
as you noticed we used classic iframe code from Google, nothing fancy. So I suggest to contact with cookie extension developer and ask it why it happends! We can improve something, but we must have information (feedback) from the developer of this solution.
What I've seen so far with other cookies modules (different developers) no problems, all works as it should, without any extra settings. I also talk about popular GDPR extension that is used by many webmasters (also on our forum).
Paul Frankowski
Accepted AnswerThe final thought.... in Video addon (SPPB 5) there is option "Turn Off Youtube Cookie" On/Off - check if using that setting with change anything. After that test site using 2-3 different browsers, also in Privacy Mode (CTRL+Shift+P in Firefox).
Michael Bach
Accepted AnswerWe have solved this by replacing the video addons with HTML addons in which we have embedded the videos directly.