Dear Sarwat Siddiqui,

Thank you for reaching out. We sincerely apologize for any inconvenience regarding live support availability. Our team strives to provide the best possible assistance, and we’d love the opportunity to address your concerns.

Our Live chat is available from 10.00AM to 2 AM GMT+6, Dhaka Time, You can check our support policy from here we are committed to providing you with prompt and effective support through email and our forums. We’d be happy to assist you with any issues or questions you have, please let us know how we can help improve your experience.

We’d be happy to check and ensure you’re able to access it as expected. We value you as a customer and would love the chance to make things right.

Looking forward to your response.

Best regards,