Lots of template and SPbuilder errors in Firefox and Safari - Forum | JoomShaper
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Lots of template and SPbuilder errors in Firefox and Safari

Asked by ilich 1 year ago Last activity 1 year ago

I am writing to report critical issues affecting the functionality and rendering of the [Template Name] template (and associated SP Page Builder) on my Joomla 5.2.3 site. Despite following best practices (PHP 8.3, LiteSpeed, and modern optimization tools), the template generates numerous CSS/HTML validation errors, causing broken layouts in Firefox/Safari and performance degradation. Below is a detailed technical summary for resolution:

Template: Fusion https://www.joomshaper.com/downloads/template/fusion

  1. Major Issues Identified
    A) CSS Validation Errors
    Obsolete Vendor Prefixes:

-moz-transition, -ms-viewport, -moz-osx-font-smoothing, and other deprecated prefixes are still used in sppagebuilder.css, template.css, and bootstrap.min.css. These are unsupported in modern browsers and trigger console warnings.

Example: -moz-transition: all 0.3s; / Replace with standard 'transition' /

Invalid Syntax:

Typos like background-color; (with a semicolon) and invalid values like border-color: #0037DDpx; (incorrect px suffix).

Example Fix: background-color: #0037DD;
border-color: #0037DD;

Unrecognized Properties:

Deprecated properties like speak: none; (in style.css and joomla-fontawesome.min.css).

B) HTML Validation Errors
Duplicate IDs:

Repeated IDs like id="a" (linearGradient), id="offcanvas-toggler", and id="nav-menu" break ARIA compliance and DOM integrity.

Invalid Element Placement:

<style> tags nested inside <div> elements (non-standard placement, blocked by browsers).

Example: <div>
<style>/ CSS here /</style> <!-- Invalid -->
</div>

Malformed Attributes:

height='56px' on <img> tags (should be unitless: height="56").

Incorrect role values (e.g., role="HELIX_ULTIMATE_AIRA_NAVIGATION").

C) Bootstrap Compatibility Issues
Outdated Selectors:

Use of deprecated Bootstrap 3/4 syntax like :-moz-placeholder-shown (no longer valid in Bootstrap 5).

D) Google Fonts Loading Errors
Spaces in URL Parameters:

Broken font links due to unescaped spaces (e.g., family=Ubuntu Mono → should be family=Ubuntu+Mono).

  1. Impact on the Site
    Cross-Browser Rendering Issues:

Layouts break in Firefox/Safari due to CSS errors (Chrome ignores some non-critical errors).

Console warnings block JS/CSS execution, causing elements like menus, buttons, and animations to fail.

Performance Overhead:

Redundant prefixed properties increase CSS file size, delaying page loads.

SEO and Accessibility Risks:

Duplicate IDs and invalid HTML harm SEO rankings and screen reader compatibility.

  1. Steps to Reproduce
    Install the latest version of [Template Name] and SP Page Builder on Joomla 5.

Run the site through the W3C Validator or check browser consoles (Firefox/Safari).

Observe 150+ errors in CSS/HTML files (attached for reference).

  1. Requested Fixes
    Template/SP Page Builder Update:

Remove all obsolete vendor prefixes and deprecated CSS properties.

Ensure Bootstrap 5 compatibility (Joomla 5’s requirement).

Fix Google Fonts URL encoding and HTML5 validation errors.

Code Quality Improvements:

Avoid inline <style> tags inside <div> elements.

Use unique IDs and valid ARIA roles.

Documentation:

Provide guidance on migrating from legacy code to modern standards.

  1. Additional Notes
    Current Setup:

Joomla 5.2.3 | PHP 8.3 | LiteSpeed | MySQL 8.0.37

Affected Files: sppagebuilder.css, template.css, bootstrap.min.css, and multiple template overrides.

Temporary Workaround:

Switching to Joomla’s default template (Cassiopeia) resolves all errors, confirming the issue is template-related.

Urgency: High. These issues severely impact site usability and professionalism. As a paying customer, I expect a resolution within the next 7 business days or a timeline for an updated template version.

Please acknowledge receipt and provide an action plan.

10 replies

Atick Eashrak Shuvo Staff

Hello ilich,

Apologies for the inconvenience, and thank you for taking the time to report these issues in detail.

Regarding the background-color & border-color issue, this originates from SP Page Builder, and I have already informed the SP Page Builder team. This should be addressed in an upcoming update.

For the other reported issues, I have escalated them to the template team. We are actively updating all our templates, and Fusion is expected to receive updates in the next release cycle.

Additionally, you mentioned layout issues in Firefox and Safari. We were unable to reproduce the issue on our end. If you have a live site where this occurs, could you please share the URL for further investigation?

We appreciate your patience.

Best regards

ilich Asked this

Hello, it's been a month and there's still no solution to the problem I've been discussing. It's important for me, for my business, to have a quick solution to the problem. I'm sorry, but I'm paying for quality products. Otherwise, I'll just look for a free template online.

ilich Asked this

Hello?

Atick Eashrak Shuvo Staff

We sincerely apologize for the inconvenience caused. The template update has now been completed and is currently undergoing final testing. We anticipate that the updated version will be available within this week.

Thank you very much for your patience and understanding.

Best regards

ilich Asked this

Hello, please tell me if the problem has already been solved.

ilich Asked this

Hello, I wanted to report that the template display errors in Safari and Firefox persist in the same way. I checked the system and no template files have been modified or updated yet. Can you please help me?

Atick Eashrak Shuvo Staff

Hello,

Thank you for your message, and I sincerely apologize for the inconvenience you're experiencing.

Please note that the template will not update automatically—Joomla does not perform any updates automatically for templates or extensions. To resolve the issue, kindly follow these steps:

  • Go to System > Update > Extensionshttps://tinyurl.com/yrverbp9
  • Locate the template in the list
  • Select it and proceed with the update

If you do not see the update available, please click on the Check for Updates button https://tinyurl.com/ymux8zyy .

Best regards

ilich Asked this

Hi, I did everything you told me to, but it didn't find any updates for the template. What should I do?

I sent you an email a few weeks ago.

Thanks in avance!

Atick Eashrak Shuvo Staff

Apologies for the delayed response due to the ongoing Eid holiday here.

If you are unable to update the template directly from Joomla, please download the latest template package from the following link:
Fusion Template - JoomShaper

Once downloaded, you can install it via the Extensions Installer in your Joomla admin panel.

Please let us know if you need any further assistance.

Best regards

ilich Asked this

Hello, thanks for responding, yes, I already downloaded the complete Starter Pack and installed it, I tried it in Safari and Firefox but the problems remain, slow loading, problems displaying some elements, it has almost the same problems as before the update.

ilich Asked this

Hi, is there any way I can give you my site credentials so you can log in and make the changes or updates?

Atick Eashrak Shuvo Staff

Could you please share a screen recording showing the issue in detail?
Additionally, kindly provide temporary administrator access to your website so we can investigate and assist you more efficiently.

Thank you for your cooperation.

ilich Asked this

Hello, I already sent the information to the support email.

Atick Eashrak Shuvo Staff

Hello
Can I take a full backup of the site?

ilich Asked this

Yes please!

Atick Eashrak Shuvo Staff

Apologies for the inconvenience. I have uploaded your site backup to our testing server after applying some changes. Could you please check if the issue has been resolved? You’ll find the site URL in the hidden content area.

Thank you for your cooperation.

ilich Asked this

Hi, I've already opened it in Firefox and it has the same lag, the buttons don't work correctly possibly due to the lag, the performance in Firefox and Safari is still terrible, could you please open it yourself in those browsers and check?

Atick Eashrak Shuvo Staff

Could you please share a screenshot indicate which button you are talking about?

ilich Asked this

Hi, here is a video
The site is constantly lagging in Firefox, which makes it difficult to use the buttons. It runs perfectly and quickly in Chrome. It takes almost a minute for the buttons to work in Firefox.

ilich Asked this

Please, can you fix the performance bugs? God, we've been at this for almost a year.

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