Hello Diego PDT,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Also, share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

If I may...

Error 413 (Request Entity Too Large) indicates that the size of the data being transmitted exceeds the limit set by the server. The most common reasons include:

• Server or proxy configuration – servers like Nginx or Apache have limits (e.g., client_max_body_size in Nginx or LimitRequestBody in Apache) that may block requests with data exceeding the allowed size.
• Incorrect application settings – the application handling the requests may have its own limitations regarding the size of the data transmitted.

To resolve the issue, it is advisable to review the server settings and adjust them as needed for transmitting larger data packets, or limit the size of the data sent by the client. If possible try to talk with Hosting support. In the meantime, Ofi wil try to test your site on his hosting to compare results.

BTW

Try to use smaller .mp4 file, reduce size 2x less, and test again. For example use video file that has only 3-4MB, different filename and test again. If it will work, you know where to search.

OK... I see, but my provider told me that there is no issue with the size. Instead I have this problem and it's only for iOS (Mac)

Failed to load resource : charge gérée par module (load managed by module)

Any clue ?

Thanks

D

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Done... It's in the Hidden Content. By the way, I reduced the size of the video (you can see the link in the Hidden Content box), and still, it doesn't work.

The link was not correctly set. I have fixed it on the home page. Please check your English home page first section Button addon.

prnt.sc/TMVhHJo9w77e

Hello, thanks.. sorry but no. It's still not working with an Iphone or a Mac iOS. What you have done it's just deleting the POPUP by changing the url, please see on the french or italian version. On the english one, I still have a barred triangle instead ,on the new URL you just created... You should check on a Mac iOS, if you may...

I forgot, but I try to upload different videos I made with different codecs in the SP Media manager... it mills, nothing happens. CHMOD rights problem ?

And now I have another problem on another website... Please see Hidden Content Box. It is URGENT. Thanks !!

Second problem solved (for the moment), I have seen your global message...

Thank you everyone !!

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