The Video In The Pop-up Starts Before The Pop-up Opens - Question | JoomShaper
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The Video In The Pop-up Starts Before The Pop-up Opens

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Nicolò

SP Page Builder 6 months ago

Hi, I've a pop-up with a video mp4 inside. The pop-up video, starts before clicking on "Whatch the video button". When I refresh page, it works correctly. Try it a few times, because the problem doesn't always appear. You can see the issue here: https://www.granellistampi.com/en/ Thank you

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3 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #188831

Hello Nicolò,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

I have checked your site but the video is not automatically pop-up. Please change your device and check the issue on a different device. I have tested with a macbook Google Chrome browser.

Best regards

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N
Nicolò
Accepted Answer
2 weeks ago #205481

Hi, the pop-up doesn't start automatically but only the music of the video starts. It seems that the video starts in the background. If you click on the button to see the video, you open the pop-up and the music starts for the second time. It happens only in italian language home page, but the home pages of the other languages are duplicated from italian. Thank you

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 weeks ago #205495

Apology for the inconvenience. I need to examine the issue. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

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