Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hi,

thank you for the support! I put the access data into the Hidden Content.

Regards

Niels

Apologies for the inconvenience.

It appears that the proper method for setting up a multilingual Joomla site has not been followed. To ensure everything works correctly, we recommend referring to the official documentation for creating a multilingual Joomla site using Helix Ultimate:

👉 How to Create a Multilingual Site in Joomla 4 Using Helix Ultimate

Also the following css in your Template Options -> Custom Code -> Custom CSS, caused the menu disappeared issue. Please review the css

@media screen and (max-width: 300px) {
    .sp-megamenu-parent {display: none !important;}
    #offcanvas-toggler {display: flex !important;}
}

@media screen and (max-width: 1800px) {
    .sp-megamenu-parent {display: none !important;}
    #offcanvas-toggler {display: flex !important;}
}

Thanks for the support. I was succesful by folloiwng your documentation.

One problem is left:

When decrease the english menu from normal to the burger size, the menu is not reachable in the english burger version. I only can see it on the large screen. Can you tell me the reason?

Please recheck your custom css codes

I got the code from your forum.

Even if I delete it in the english version, the burger menu does not appear. Could it be another reason?

I tried again and deleted the whole code in all versions. But still, I cannot see the english menu in the burger-version.

Do you have other suggestions?

Check now

Thank you!