Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best Regards,

Is it possible without administrative access?

Balbooa is a third-party extension, so I need to test it directly on your site to identify the issue accurately.

Thank you for your understanding.