Problem After Inserting A Saved Item Or After Duplicating One.
Amar Guillen
Hi,
I have a problem when I tried to insert a saved item or if I try to duplicate a section. The section is from the same page.
I just want to copy a block and then customize it. Same presentation.
To check the issue, please go to that page: gpfa99.guillenphoto.com/en/
Then scroll down until you see the block Limited Edition: Fine Art Prints For a gift or to Treat Yourself.
Two blocks are visible. The first one is the original. The second block is a just a duplicate. As you can see, the fon are different and the button has no border, the image has no margin on the left. When I try to customize, there is no change.
Please would you tell what I am doing wrong? It used to work in the past.
This is a test website. I can give the credits to check the issue.
Thanks for your help,
Sincerely,
A. Guillen
Ofi Khan
Accepted AnswerHello Amar Guillen,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
The sections look similar to me. However, please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.
Best regards
Amar Guillen
Accepted AnswerHi Ofi,
thank you for taking care of my problem.
If you look carefully, you will see that the fonts are not the same. There is no border on the button. If I try to adjust them, it is not working.
If I try to adjust another section, it does not work either.
I gave the credits in the hidden content. It is a test website.
Sincerely, A. Guillen
Ofi Khan
Accepted AnswerSorry, I am unable to find the difference. It is the same style buttons on two sections.
Amar Guillen
Accepted AnswerHi Offi,
please look at the two screenshots. The first one is the section I have. The second one is the duplicate. The font is incorrect and there no border around the button. I cannot adjust them. https://kdrive.guillenphoto.com/app/share/118755/8d79a303-40bb-4362-a9d4-71798de7d87b
https://kdrive.guillenphoto.com/app/share/118755/7bc712c1-262d-47f1-bc05-a86f3837b848
Ofi Khan
Accepted AnswerI am checking with a MAC and I have used Google Chrome, Firefox and Safari browsers. There are no issues. In which device and browser are you checking the site?
Amar Guillen
Accepted AnswerHi Ofi,
I am using a computer running under Windows 11. I have the issue with Chrome, Fire Foex and Edge.
https://kdrive.guillenphoto.com/app/share/118755/10e0847f-2cfc-4f75-bf33-414874b412d7
Ofi Khan
Accepted AnswerUnfortunately, I do not have any windows device. I will try to manage one. Meanwhile can you check your issue on a MAC?
Ofi Khan
Accepted AnswerJust checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.
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