Restore Failed Error
johnny
I am restoring a Joomla 4.4.13 site from a live environment to a local XAMPP environment. I need to test the upgrade from SPPB Pro v3 to v5.
The Akeeba restore process worked fine with no errors, but when I tru access my site URL this displays;
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Failed opening required 'C:\xampp\htdocs\stc\components\com_sppagebuilder\parser./../helpers/helper.php' (include_path='C:\xampp\php\PEAR')I have cleared cache. I am not able to provide access to my site as it's localhost.
SPPB Pro version 3.8
The PHP version on my local site is Version 8.2.12
The PHP version on my live site is Version 8.2.28
I've seen a lot of other posts with similar issues, but can't see a solution.
johnny
Accepted AnswerHi @Ofi Khan,
This isn’t a backup issue — it’s a bug in SPPB Pro v3.
The line:
require_once __DIR__ . './../helpers/helper.php';
uses an invalid path. On setups like Windows/XAMPP, it breaks.
Replace it with:
require_once __DIR__ . '/../helpers/helper.php';
This corrects the relative path and fixes the issue immediately.
SPPB v3 isn’t supported anymore, but this should be documented — it’s a portability bug. Sharing here to save others some time.
Ofi Khan
Accepted AnswerHello johnny,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
I think some files are missing from the backup. I would suggest you to check your Akeeba Backup configuration settings. Check that it is taking full site backup. Then take the backup again and try to install on localhost.
Best regards
johnny
Accepted Answer@Ofi Khan, I have just taken a brand new, full backup using akeeba just now, I downloaded it via ftp and ran the akeeba installer.
No errors durong restore, when I click to visit my site's front end I see the exact same error.
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Failed opening required 'C:\xampp\htdocs\stc\components\com_sppagebuilder\parser./../helpers/helper.php' (include_path='C:\xampp\php\PEAR')I can access the /admin area but the page design is broken, see https://imgur.com/J3Ds9mN
Nothing is missing from the backup. Every single file on my live web space is currently on my dev environment.
This error is not caused by missing files, and not Akeeba’s fault. It’s due to a dodgy include path in SP Page Builder Pro v3.
Ofi Khan
Accepted AnswerUnfortunately, our support for SP Page Builder 3 has ended a long ago. Here is the documentation:
But if you want, then you can share your backup. I might try on my localhost and see the issue.
Ofi Khan
Accepted AnswerI understand your issue and thanks for your suggestion. But I have not found this on my localhost. I have installed SP Page Builder 3 without any issue. Also, we will not work on SP Page Builder 3 version now.
We are not supporting anyone to use SP Page Builder 3 now. It would be better to switch to SP Page Builder 5.