Duplicate Order Emails Sent To Admin And Customer
Jose
Hi,
I'm currently facing an issue where two emails are sent for each order — both to me (the admin) and to the customer. Here’s what’s happening:
The customer receives two confirmation emails.
I receive two admin emails (e.g., order confirmation and “order to prepare”).
Even though I’ve disabled some of the email notifications in Settings > Notifications by Email, the emails are still being sent.It looks like EasyStore is still sending default system notifications alongside the custom ones I’ve set up.
👉 Could you please help me disable all default order-related emails on your side, so only my custom messages are sent?
Thanks in advance for your support, José – boo-j
Jose
Accepted AnswerHi Ofi,
Thanks for following up.
At first, I really appreciated the concept and design behind JoomShaper, and I was quite excited to use EasyStore. But alongside everything else I had to manage, I found that the platform — while presented as simple and flexible — wasn’t as adaptable as I needed it to be.
Despite your assistance, I couldn’t resolve the duplicated email issue. In the end, I had to switch to a more functional solution that met my needs out of the box.
Thanks again for your time, and I wish you all the best with the platform.
— José
Ofi Khan
Accepted AnswerHello Jose,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Are customer emails duplicate or different emails? Answer the same question for admin emails. Are admin getting the same email or two separate emails?
What is your Email Notification settings in EasyStore? Please share a screenshot of your Email Notification settings to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur
Best regards
Ofi Khan
Accepted AnswerJust checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.
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digitalconnect
Accepted AnswerThis issue is driving me crazy. Each email is being sent twice. It’s really annoying, and I’m even worried about what my clients must think. Is there a known solution for this?