Paste-button is Grey/not Usable - Question | JoomShaper
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Paste-button is Grey/not Usable

DS

Daniel Stenzel

SP Page Builder 5 months ago

I installed the last sp pagebuilder update this morning and afterwards the paste-button did not work anymore. It is grey and not clickable.

Please let me know how to proceed.

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7 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #192877

Please check now

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #192835

Apologies for the inconvenience caused.

I have tested the latest version of SP Page Builder and did not encounter any issues with the paste button on my end. To better understand the problem you're facing, could you kindly share a screen recording showing how and where the issue occurs?

You may use https://files.fm to upload and share the recording.

Looking forward to your response so we can assist you further.

Best regards

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DS
Daniel Stenzel
Accepted Answer
5 months ago #192847

here is the link: https://files.fm/f/3j2r67erwk

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #192861

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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DS
Daniel Stenzel
Accepted Answer
5 months ago #192870

yes, you can have access to the site. I created a temporary account for you. You can find the login-data in the hidden content.

If there is anything else you need, please let me know. We made a backup so you are free to start.

Thank you!

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DS
Daniel Stenzel
Accepted Answer
5 months ago #192881

It works again, woohoo :)

Thank you so much!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #192882

You're very welcome—I'm glad to hear it's working again! If you need anything else, feel free to reach out. Always happy to help.

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