Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Check the hidden content please. the add-on also has other problems... check the border radius property that does not work and also from smartphones (especially with Google Chrome) the images scroll automatically but jerkily and often the second slide is not displayed or is skipped.

I made backups but the last time I gave you access as super user you didn't solve the problem leaving me with the site blocked and down.

thanks, it's much better but not like the "carousel" add-on

I had tried to insert :

.sppb-carousel-extended-item { width: auto !important; }

img.sppb-carousel-extended-item { width: auto !important; }

.sppb-carousel-extended-list{ width: auto !important; height: 1080px !important; }

.sppb-carousel-extended-outer-stage{ height: 1080px !important; }

in the custom css, but I didn't solve it

the problem is still there by tightening the window... see https://www.scandella.net/wrong.png same thing for mmairo (https://www.scandella.net/wrong_on_mmairo.png)

yes, the versions are the same (5.5.7) and the control panels do not report new updates available It shouldn't be a big problem to fix since the "carousel" addon is working fine, so please fix the "image carousel" addon!!!

abolutely NO.!!! see here please..

https://www.scandella.net/public/wrong_1_scandella.png https://www.scandella.net/public/wrong_2_resized_scandella.png https://www.scandella.net/public/wrong_3_resized_mmairo.png https://www.scandella.net/public/wrong_4_border_radius_not_working.png https://www.scandella.net/public/wrong_5_border_radius_not_working_again.png

the "carousel" addon works well, the "image carousel" addon is BAD...!!!

resizing windows does not maintain the correct aspect ratio of the image... fix it please!

in the images even the rounded corners do not work (border-radius)

Is the team working on the issue I reported? Thanks.

Thank you very much...

the reported problem is real and you can also find it in your site "SP Page Builder > Live Demo > Edit Page" I activated the SPPB demo editor online then I added a row with 2 columns and finally I inserted an "image carousel" addon... activating the previews for the various devices in the top bar, the image is resized WITHOUT maintaining the correct aspect ratio. See this summary document:

https://www.scandella.net/public/your_online_editor.pdf

Regards.

still not working...the aspect ratio is not correct already from the desktop web page..the image is almost square

https://www.scandella.net/public/bad_aspect_ratio_1.png

the size of device is 22"

it's a Samsung Syncmaster P2270HD monitor, it has a 1920 x 1080 resolution

the height is already set to 750px the page you created (id19) looks even worse the one I put is actually an article (id17) and it behaves better however it still doesn't work well when the window is resized

see hidden contents

Please watch the video.

Strange... the page opened with Mozilla Firefox is squashed, the same page opened with Microsoft Edge is not... it is more regular. however, a ONLY horizontal resizing always occurs while maintaining the same height, therefore varying the width always results in a distortion of the image. All this does not happen in the "Carousel" add-on and the image is correctly resized both horizontally and vertically.

The display in Mozilla Firefox is now correct but the resizing problem remains.

the problem also remains in Microsoft Edge see the screenshot

I also tried with another notebook and the problem is present there too (microsoft edge).

But basically, the "Carousel" add-on does not suffer from this problem and the resizing is always correct... "image carousel" has the problem.

thanks for the support by changing the parameters indicated you still do not get a well-proportioned image.

however I understood that the only solution to the problem is for you to write the entire add-on again because the width (and height) is changed "in steps" based on the height values which, if not set, inherit the standard ones of the component (eg data-height-xl="699" data-height-lg="500" data-height-md="500" data-height-sm="400" data-height-xs="301").

look at this:

https://www.scandella.net/public/inspection.png

and this (browser window shrunken):

https://www.scandella.net/public/inspection_2.png

since these CSS parameters (data-height-xl data-height-lg data-height-md data-height-sm data-height-xs) are specific to each single object, it is difficult to be able to change them with custom CSS (or you have to edit all the articles individually, and if there are a lot of them it becomes a significant problem): do you have a solution to use custom values in the CSS of data-height-xl data-height-lg data-height-md data-height-sm data-height-xs ???

As I have already written other times, what I can't understand is how the "Carousel" add-on is perfect and adapts to any screen width, while "image carousel" has all these problems... ultimately it's just a matter of shrinking the image while maintaining the correct proportions!!!

This slideshow image dimension is not same

https://prnt.sc/tEOVF_wa6v7C

https://prnt.sc/szygH9MSwmKl

For this reason i had to set height 750px. Please check the settings.

you need to check the Joomla article named "test-2" that has preview "https://www.scandella.net/it/?option=com_sppagebuilder&view=page&id=17"

you have created a SPPB page named "Hola" that has preview "https://www.scandella.net/it/?option=com_sppagebuilder&view=page&id=19"

now i have used 3 identical (geometry) images of height 750px, but you will notice that it is the width that is adapted with distortion of the image.

So, please check the Joomla article named "test-2", thank you.

ok, I was wrong.

now I used the images of the same dimensions (500x750px) but as you can see from this summary image, the proportions are not maintained.

https://www.scandella.net/public/same_problem.png

there are the screenshots of the smallest window size (PC desktop), then the one just enlarged by one step, and then one more... the subsequent steps present an acceptable image but which still does not respect the correct aspect ratio.

what's the problem? one is 600x750 and the other 500x750, but they are not used in the same carousel!!! on the mmairo site they are all 600x750 and those used for tests in scandella.net are 500x750... the situation does not change! there is a resizing problem in the "image carousel" add-on (which is not present in the "carousel" add-on).

the height of the images is in both cases 750px as also specified for the height of the carousel!

As I said before the situation has improved, however in some cases the image is still strongly distorted... have you seen the file https://www.scandella.net/public/same_problem.png ?

what you see is absolutely not normal.

here you can see the correct behavior of the "carousel" add-on

www.scandella.net/public/Carousel_perfect_resizing.mkv

here the incorrect resizing in Mozilla Firefox of the "image-carousel" add-on

www.scandella.net/public/image_carousel_on_mozilla.mkv

here the incorrect resizing in microsoft edge of the "image-carousel" add-on

www.scandella.net/public/image_carousel_on_microsoft_edge.mkv

it's not good... before the image distortion was only with very small screen sizes, now the aspect ratio becomes bad even before the right column containing the text is moved under the image (both Microsoft Edge and Mozilla Firefox)

see this screenshot

https://www.scandella.net/public/modified_css.png

which lines did you change or add to the custom css? Thank you.

Good morning and thanks for the assistance... I don't want to sound rude, but I downloaded the "smartslider3" extension and it behaves perfectly at any browser window size... you can check the "test-2" article now. It seems very strange to me that you can't fix the "image gallery" add-on to make it as perfect as the "Gallery" add-on.

A new version of SPPB has been released but the problem has not been fixed... bad... very bad.