Request Failed With Status Code 500 - Question | JoomShaper
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Request Failed With Status Code 500

G

giampaolo

SP Page Builder 5 months ago

I have a problem with SP Page Builder 5.5.4. Every time I work with a page I always get this error "request failed with status code 500" and I can't figure out why. Also when I open "Page Layouts" and try to download a template and try to import it I always get this message "Invalid email and license key!". Last problem is with the Revstat template, when I create a page with the SP Page Builder component and insert an image inside a section with a single column, the image is not shown for the entire width of the page but only occupies 1/3 of the width and I can't figure out why.

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7 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #193177

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best Regards,

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G
giampaolo
Accepted Answer
5 months ago #193183

Site name and login credentials sent as hidden content

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #193188

Could you please provide your license information here and check again?

There were some issues with the database structure, which I have now updated.

Hopefully, this should resolve your issues.

Thank you!

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G
giampaolo
Accepted Answer
5 months ago #193227

Where can I find the license information? I paid the annual subscription on Joomshaper. Does Lightshot need another subscription or is its use included in the joomshaper subscription?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #193316

Please visit https://www.joomshaper.com/dashboard. There, you will find your license key. Copy the key and go to your SP Page Builder: Settings → License & Update → License Field — paste the key here. In the Email Field, enter the email address you used to register with us.

Thank you!

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G
giampaolo
Accepted Answer
5 months ago #193429

Hi Kabir, the "500" error problem seems to be solved, but it still gives me the problem that I can't view the images at the full width of the page. To better explain the problem, you can see what I'm talking about, if you go to the page linked to the menu, of the Italian site, "Chiavi in mano". The image you see on the left, should occupy the entire width of the page, instead it only occupies 1/3. That image is loaded in a section with a single column. I'll start by saying that I've only been using your Page Builder for a short time, as I've been using another one for years, so it could also be a limitation of my knowledge of the component, so I'm asking you if you could help me with this problem too, as I'm not managing to solve it. Thank you very much

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #193467

Please, use this css on your cutom css:

.itemid-408 .sppb-addon-image-content.aligment-left .sppb-image-holder {
    left: 0;
    right: 0;
    width: 100%;
}

Thanks.

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