EasyStore V1.5.0 - Question | JoomShaper
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EasyStore V1.5.0

H

hlogic

EasyStore 4 months ago

Hi Folk,

Red screen of death when opening the Joomla application after installing EasyStore.

I am not experianced with web configurations whatsoever. Apologies if I missed a readme or previous post on similar topic.

I saw the keyword EasyStore in this error after installing it. No success to fix it and so I uninstalled Joomla and started with this extension (EasyStoreV1.5.0) first, same error. As an additional test, I did unistalled Joomla applications and started again, but installed only the other packages. At the moment, no problems with current extensions though I have not installed EasyStore again. The website chat team directed me to this platform.

Please advise how do I fix this?

--- start of error snip:

Attempted to load class "EasyStoreProfile" from namespace "JoomShaper\Plugin\User\EasyStoreProfile\Extension". Did you forget a "use" statement for another namespace? Symfony\Component\ErrorHandler\Error\ ClassNotFoundError in /home/**/public_html/plugins/user/easystoreprofile/services/provider.php (line 38)

    {
        $container->set(
            PluginInterface::class,
            function (Container $container) {
                $dispatcher = $container->get(DispatcherInterface::class);
                $plugin     = new EasyStoreProfile(
                    $dispatcher,
                    (array) PluginHelper::getPlugin('user', 'easystoreprofile')
                );
                $plugin->setApplication(Factory::getApplication());
                $plugin->setDatabase($container->get(DatabaseInterface::class));

--- end of error snip.

Thank you New User Vaughan

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15 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 months ago #193795

You’re most welcome.

Is there anything else I can assist you with? If not, feel free to mark any of my responses as accepted to complete the request.

Best regards,

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 months ago #193602

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best Regards,

0
H
hlogic
Accepted Answer
4 months ago #193606

Hi Ziaul,

Thank you for your prompt response, much appreciated.

I have downloaded a backup of the site.
At this moment, the extension 'com_easystore_v1.5.0' is not installed. Attached is the full image I took <- actually that didnt work, I'll put this into media. Please also advise if I can update the SP Page Builder 5 Pro version to 'Version 5.5.7'. Below as requested - and thank you.

Kind regards Vaughan

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 months ago #193648

In my local pc, I see easyStore is properly installed, there is no issues.

Please, update your license information in sp page builder then let me know.

Thanks.

0
H
hlogic
Accepted Answer
4 months ago #193661

Hi Ziaul,

It does not look like you installed easystore in my Joomla. I'll try again.

For the SP Page Builder pro, there is no license section. Please see image. I have also just updated to Version: 5.5.7, and still there is no pro option enabled.

Thank you Vaughan

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 months ago #193671

I didn't see any images on hidden sections,

Please, go to component -> sp page builder -> settings, then follow the screenshot.

Thanks

0
H
hlogic
Accepted Answer
4 months ago #193673

Hi Ziaul,

Sorry Im not to sure how to attach images to this method of message. The link is below, I have tested it does open.

Thank you Vaughan

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 months ago #193732

Could you please share the email address used for the purchase and the license key? Kindly include them in the hidden content section for security. I will take care of the rest for you.

Thank you!

0
H
hlogic
Accepted Answer
4 months ago #193755

Hi Ziaul,

Your support is appreciated.

Thank you Vaughan

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 months ago #193766

I have set your Page Builder license info and install EasyStore properly. Please, check from different browser or incognito mode.

Is there anything else that I can assist with?

Thanks

0
H
hlogic
Accepted Answer
4 months ago #193768

Hi Ziaul,

Well, I cannot login anymore. It is that red screen of death with the note:

"Sorry, there was a problem we could not recover from.

The server returned a "500 - Whoops, looks like something went wrong."

Clicking the link: https://docs.joomla.org/J4.x:FatalError

It shows that first red image. I noticed this is what happens when I installed EasyStoreV1.5.0. This is the first message from the chat.

Kind regards Vaughan

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 months ago #193772

I see everything is working fine.

I have attached screenshot and website, which one I checked.

Thanks

0
H
hlogic
Accepted Answer
4 months ago #193788

Hi Ziaul,

I tried via Cpanel first then I get red screen of death when only comes with the EasyStore install. It is not there if it is not installed. Now I would like the EasyStore installed. My question is should there be some setting to stop this Error? I put links to the image of Cpanel and then the screen that appears. Interesting, when logging into the site directly as admin, there it works as expected. This is a temporary work around from my perspective. To sum up, after installing EasyStore, should there be some setting update somewhere to stop the error. Link below.

Kind regards Vaughan

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 months ago #193791

This type of error is a critical server-side issue, and unfortunately, there is no option within the application to prevent it directly.

We recommend accessing your site via the direct administrator URL. Additionally, please ensure that your server is running a supported PHP version—preferably PHP 8.1 to 8.3.

Thank you.

0
H
hlogic
Accepted Answer
4 months ago #193793

Hi Ziaul,

Thank you for your support. I'll have some reading to do over the weekend then to try figure out what is wrong on the server side. I did have a quick look, it is running PHP version: 8.3.20.

Thanks for the support on the extensions, those are all looking great now.

Take care and

kind regards Vaughan

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