Hello Massimiliano,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

To better understand the problem I put how the logos appear with the three browsers (see the image)

Firefox OK Edge NO Chrome NO

I also send the login credentials

https://gyazo.com/4c6496081b68a439d7277927ec74674d

Sorry, I do not have windows device to check. I have removed Retina logo. Please check the logo now on your browsers.

it works good now, so it was that?

Yes, that Retina logo was showing on those browsers.

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Just checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

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