Error When Updating To The Latest Sp Page Builder Extension
Tom
Hi, I recently updated one of our cms's to the latest joomla and also updated the sp page builder extension from 5.1.6 to 5.6.1. When i did this i started to recieve the following error when attempting to open the page builder 0 Call to undefined method SppagebuilderHelper::loadEditor() As we needed to use the page builder i restore to a previous backup, updated joomla but did not update the extension. Could you look into why this may be happening and how to prevent it as I do not want to update again without knowing it will not return the same error.
Atick Eashrak Shuvo
Accepted AnswerThank you for your message, and I’m glad to hear the issue is now resolved.
The problem was caused by an override of the SP Page Builder backend that was present in your administrator template. This override was based on an older version of SP Page Builder and was not fully compatible with the current version, which led to the issue you experienced.
To resolve it, I simply removed the outdated override from the administrator template. This restored the default backend functionality of SP Page Builder and resolved the issue.
If you encounter a similar issue in the future, checking and removing any outdated overrides related to SP Page Builder from your administrator template should help.
Please don’t hesitate to reach out if you need further assistance.
Please marked the issue as solved
Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerI apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Tom
Accepted AnswerHi, thank you for the prompt repsonse, I have checked and the issue is now resolved. Thank you for your help. Please could you let me know how you solved the issue so that I can replicate it on my end if i need to in the future.
Tom
Accepted AnswerHi,
I have experienced the same issue when updating to the latest version. Please could you provide instructions on how to rectify this issue myself as it is happening across many sites.
Thank you, sally
Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Tom
Accepted AnswerHi,
I have added the details below and the link to the application. It would be great if you could provide instructions as i am concerned this will happen with my other applications as well when I update them.
Thank you
Atick Eashrak Shuvo
Accepted AnswerHello Tom,
Sorry for the inconvenience you're experiencing. It appears the issue is being caused by a template override.
Could you please check if you have the following directory: JRoot/administrator/templates/Your_Template/html/com_sppagebuilder? If it exists, try removing it. Alternatively, if you'd prefer to keep the override, please contact the developer who built the site for you.
Please note that this error is not originating from the core SP Page Builder itself, but rather from an override of the SP Page Builder component.
Best regards
Tom
Accepted AnswerHi,
I have corrected the user permissions so you should be able to access the site now.
Thankyou, Sally