Solved Templates

Menu Nav is displaying incorrect Menu (Magnin)

Asked by Nader A. 1 year ago Last activity 1 year ago

I'm a bit confused. I installed the Magnin template and just started updating the menu items under "Header Menu" which I always do with templates. However, when I refreshed the website, it's still pulling in the old demo menu and I don't understand why. When I click around the menu, it will show the updated menu, but it's inconsistent. I checked all the settings and the menu module etc. Everything seems to look fine. Please see hidden content and have a look. If you can fix it so that the menu displayed on the website is the same under Menus > Header Menu, that's what I want. i'm not sure why it's showing the demo menu even though I unpublished most of those menu items. When I click on the logo to take my back home, there's no /index.php, but when i click on a broken page where it says 'home' it takes me to the url but adds /index.php and it displays the correct menu. It's really weird. Please check hidden content.

Thanks,
Nader

https://novablg.com/nova2

Accepted answer

Marked as the solution

Rashida Rahman Staff

1 year ago · edited

It can be hosting level caching. Please check this matter.

Many hosting providers (like SiteGround, Bluehost, HostGator, etc.) offer built-in caching features. These can cache entire pages or static content like CSS/JS, even outside Joomla’s control.

Common types:

Page Caching (e.g., NGINX full page caching)
Static Content Caching (e.g., CSS, JS, Images)
Opcode Caching (e.g., OPcache – for PHP, less likely to affect menus)
Server-Side Object Caching (e.g., Redis, Memcached)

What to do:

Look for settings like:

“Cache Manager”

“Site Optimization”

“Dynamic Cache”

“Clear Cache” or “Purge Cache”

Make sure to purge or disable cache temporarily while debugging.

8 more replies

Rashida Rahman Staff

1 year ago

Hi there!

Thanks for reaching out.

I can see your Header menu already present as follows:

https://share.cleanshot.com/qjd3hDRd

https://share.cleanshot.com/YQ5T3PQW

Would you please clear your browser cache deeply or check with a fresh browser. You may try the incognito mode either.

Best regards,

Nader A. Asked this

1 year ago

Hi Rashida,

I did. If you look at the pages, I created a test page called "People" and I linked "People" in the menu to that page. When I click on it, it says 404 page can't be found. I don't know what's going on but I've cleared my cache multiple times and tried incognito on other browsers and I still get the same thing. I'm not sure what to do. Can you go to the admin console and look at the link and then test what I'm telling you I'm seeing?

Nader A. Asked this

1 year ago

Rashida,

I can't wait days for a response. I need someone to go into the admin console to see what is going on. When I link page builder pages to the menu items, they don't connect. I get broken links and it doesn't make sense. You have my explanation and my login. Please go in and let me know what the issue is.

Nader A. Asked this

1 year ago

So, no help? No communication? I guess I'll just delete the site and start over.

Rashida Rahman Staff

1 year ago

Hi,

Please take my apology for the unwanted delay.

I have just tried to look into your admin area, set the magnin template as default and the menus are working from my end.

Is your issue solved already? Sorry again!

Nader A. Asked this

1 year ago

Hi Rashida,

When I make a change to a menu title for example, I never see the edit right away. It always takes hours before I see the edit. I've tried clearing the Joomla cache and the browser cache and it doesn't work. What may be going on? I changed the last menu item "Test Menu 3". Can you see if you see that edit? Right now I don't see it. https://novablg.com/nova2

Nader A. Asked this

1 year ago

Did you look at the site? What is the last menu item? What does it display for you? No, I'm not caching anything. I simply installed the template and working on it. I don't see any updates until hours later.

Rashida Rahman Staff

1 year ago

Yes, it's still test menu 2 for me too.

But this level of caching is not common!

Nader A. Asked this

1 year ago

Exactly. It doesn't make sense. In fact, I'm creating this new site under a sub folder because I had the same issue with novablg.com. I don't know what's going on but I thought a fresh install of the template would fix it but I'm experiencing the same problems. Even if I make the update, I do not see the update until hours later. Any other ideas?

Rashida Rahman Staff

1 year ago · edited

Are you using any other caching?

Nader A. Asked this

1 year ago

No. I simply installed the template and started editing like I normally would. I'm not aware of any other places or things that would cause this.

Rashida Rahman Staff

1 year ago

How to Check if It's a Hosting Cache Issue?

Try these steps:

Make a change (e.g., menu title)
Check it in incognito mode
Then append a random query string to the URL:

https://example.com/about-us?nocache=123

If the change appears with ?nocache=123 → it's definitely a cache issue

Nader A. Asked this

1 year ago

Ok, I will try and report back.

Nader A. Asked this

1 year ago

It was the firewall setting on the host. when it's enabled, i don't see edits for hours, but when i disabled it, i saw my updates instantly. i have to figure out the settings so that the site is still protected but doesn't stop me from editing and seeing my updates. thanks.

Rashida Rahman Staff

1 year ago

Hi,

I'm glad that you have found out the reason finally :)

You may accept the most useful answer in order to close the post.

Best regards,

Rashida Rahman Staff

1 year ago

Thanks for accepting the answer:)

Have a nice day!