Hello there,

Thank you for sharing the issue with us.

We are looking into the matter and will get back to you soon.

Thanks!

Hello there,

It look okay at our end. Please, have a look at the screenshot here

Please, add images again and try. Let us know the update. Thanks!

Hello Sakib, I had a look at the screenshot but I have send you a link of my eshop and details for the problem. You can test it and you'll see that the problem I told you is true. As I wrote before the problem is not happened for all products, so I could send you a screenshot with a good working product but also I could send you a screenshot with bad working product. The product I wrote you is one of them that there is the problem.

Please check it and tell why does it happen and how we could fix it.

Thanks!

Dear Sakib, I have to hear from you for a long time. Could you please inform me if you have fix the problem or if you work on it?

Thanks!

Hello Ilias,

Sorry for the late response.

Please, share your administrator access with us in the Hidden Content area so that we can check the issue at our end.

Thanks!

Hello Sakib, I send you access at a clone of that because the url I had sent you is a live eshop.

The problem I have told you is the same at the clone like at the live eshop!

Thanks!

Mr Sakib hello, You had asked me for administrator access and I sent you 5 days ago but from then I have no news from you.

Have you fix the problem? There are two weeks from when I sent you for the first time that bug.

Please inform me asap.

Thanks!

Hello Ilias,

Sorry for the late reply.

However, we are looking into the matter and will get back to you ASAP with the best possible solution. Thank you very much for your patience and cooperation.

Hello Sakib, There are a few days I'm waiting for your response! My subscription will expire in less than one month and then I have not your support.

Please fix the bug in that module and upload an update or inform me how to fix in my production site.

I have pay a whole subscription for only one template with it's plugins and I can't use it.

Reply me asap if you fix that bug or if you'll refund the money I have pay.

Hello Ilias,

Please check your site now and add multiple images and see how it works. We have tested it and it seems fine at our end.

If the issue persists, feel free to give us a buzz.

Thanks!

Hello Sakib, As I have written you, the website that I gave you access is in development mode (clone of production one). I would like you either to send me instructions how to fix the bug in the production site or to update some way the module.

I'm waiting for your response!

Thanks!

Hello again, I made some more test and I see that the bug is not fixed yet. You have fix only the product I said you in my example. Please check it and fix the bug because the problem continues in all other products.

Thanks!

Hello Ilias,

I am afraid to say it's a bug from our end. It will be fixed in the next update.

Sorry for the inconvenience.

Have a nice day!

Hello Sakib, I know that it's a bug from your end, that's why I have ask you to fix it. I don't know when you will fix it and I can't use it in the eshop. My customer ask me for another search and I have to pay for a new one. If you can't fix it soon I think that you have to refund my subscription.

Thanks!

Hello there,

I hope you are doing well.

We have shared it with our Dev-team. They are working on it. It will be fixed in the next update which will be released soon hopefully.

Do you have any other problem apart from this one? Feel free to give us a buzz if you have.

Thanks!