Hi Atick, many thanks for your support. The Decora template and the PRIME component worked fine for a long period of time. I am no technician and would like to understand how this can be avoided that for the future? It is not about blaming, but was the template setting not correct or the one in PRIME?

Many thanks Jürgen

Hi Jürgen,

Thank you for your kind message.

You're absolutely right to seek clarification, and I appreciate your thoughtful approach. Over time, both templates and components like PRIME may receive updates that introduce changes in how they handle certain frameworks or scripts. In this case, a recent update likely introduced a framework conflict that wasn’t previously present.

The issue wasn’t caused by an incorrect setting in either Decora or PRIME, but rather due to both using different frontend libraries that began to interfere with each other. These types of conflicts can be difficult to predict, especially when third-party extensions are developed independently.

To help prevent similar issues in the future, I recommend:

• Keeping a regular backup of your site before updating any template or component.
• Testing updates on a staging environment before applying them to the live site.
• Informing your developer or support team before major updates so potential conflicts can be reviewed.

Please feel free to reach out anytime something seems off—I'm here to help.

Best regards

Hi Atick, thank you for your detailed explanation and advise. I thin I will have to setup a staging environment to avoid such surprises in the future.

My thanks to you for your help and to the entire team for the great software you are providing. Especially the recently introduced dynamic content is a game changer. Great work.

Hi Jürgen,

Thank you so much for your kind words—truly appreciated.

Setting up a staging environment is a great step, and it will definitely help minimize unexpected issues during future updates. I’m really glad to hear that you’re enjoying the new dynamic content feature—it’s encouraging to know it’s making a positive impact.

On behalf of the entire team, thank you again for your support and trust in our work. If you ever need assistance, I’m just a message away.

Best regards