Request Failed With Status Code 500 Image Upload
federico
Hallo, I'm having a problem with image uploads on SP Page Builder 5.7.
I've followed all your guides that attempt to resolve the error, but I haven't been able to figure it out. When I upload an image to SP Page Builder, I get a 500 error. I have no issues with any other applications (JCE, media manager, etc.). I can't seem to solve it.
I even backed up the site and uploaded it to another server, but the problem persists.
What can I do?
Ziaul Kabir
Accepted AnswerHello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
Ziaul Kabir
Accepted AnswerThis error occurred because the database table YourTablePrefix_spmedia is missing the AUTO_INCREMENT setting on the id field. Without it, the system can’t insert new media records, as it expects the id to be auto-generated.
Updating the table id field structure to add AUTO_INCREMENT will resolve the issue.