Facebook App Needs Facts From OG In Jommshaper Builder? - Question | JoomShaper
🎃 Halloween Sale is Live! Get 35% OFF on all plans. Sale ends soon! Get Offer

Facebook App Needs Facts From OG In Jommshaper Builder?

Frank

Frank

SP Page Builder 3 months ago

Hello, on a new page i want to implement the latest tiles from the facebook page. So i aded the addon inside the page and setup as needed ... additionally i setup a facebook app (i had don this some times before, not a big deal.

But with this page ia alewasy get fail messages, in the moment i want to publish ths fb-app: <<<< Before you switch to live mode, you must repair non-functional or inaccessible links in the following fields in the Basic Settings. Website: Website URL https://dev.pwg1956.de/;https://pwg1956.de

You can then return directly to live mode.

Tips for checking whether your link is functional:

Check if your reviewers can access your links via Meta's sharing debugger. Look for the valid codes 200-299 in the “Response Code” field (invalid codes are: 100-199, 300-299, 400-499, 500-599)

Set the IP addresses (safest variant) or the user agent strings used by Meta's URL crawler to a whitelist. Detailed instructions. Make sure that the Google package names and App Store IDs are publicly available.

Translated with DeepL.com (free version)

I made this test - the Answer code is 200.

The Infotext from this test page inside Facebook was: <<<< Warnings that should be fixed

Derived property

The property “og:image” should be specified explicitly, even if a value can be derived from other tags.

I added all Tags and infos on homepage and checked all again and again.

Additionally in your knowldge base, the explanation, how to set up facebook for using this addon is very old - shows the old facebook version.

So please help me to realze this (normally) simple step - to publish the instagram tiles on the frontpage ...

Sadly it is not possible to add screenshots - that would help mich, i would think. Or do you have another ability to communicate with the support team?

thank you Best regards Frank

0
3 Answers
Frank
Frank
Accepted Answer
3 months ago #199052

Hello team, in meantime i found the facebook Graph API Explorer.

The message there is: Edge: https://dev.pwg1956.de/ (No fields expansion available)

    {

"error": { "message": "(#2) Service temporarily unavailable", "type": "OAuthException", "is_transient": true, "code": 2, "fbtrace_id": "AToIi4OdKo3TkMP4jnrJozn " } }

What or where should be changed / added in template or builder?

Thank you!

0
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 months ago #199367

Dear Frank,

Thank you for reaching out, and we sincerely apologize for the inconvenience you're experiencing.

To better assist you, could you please clarify a few points regarding your setup? Specifically:

  • Which addon are you using to display the latest Facebook or Instagram posts on your website?
  • From your message, it seems you're trying to connect a Facebook App to fetch recent posts—however, we currently do not offer a native addon specifically designed for this purpose. It's possible you may be using a third-party integration or a custom method.

Additionally, we understand that the current documentation may appear outdated due to Meta’s frequent changes to their platform interface. We appreciate your feedback on this and will forward it to our documentation team for review.

To help us understand the issue more accurately, we kindly ask you to provide a screen recording showing the full process—from adding the addon on your page to the error message you’re receiving when trying to publish the Facebook App. This will allow us to offer more targeted support.

Looking forward to your response.

Best regards

0
Frank
Frank
Accepted Answer
2 months ago #199857

Hello, again i checked all setting in https://developers.facebook.com to get the final review and to publish this app --- but facebook will again show the result "200" ind the debug page.

You can add the domain (in hidden content) in the facbook developers page to see this result.

They want to see some OG-Informations ... so please let me knwo, "where" i do have to include "what" in dhe template, the page or the addon ...

Please watch the video with more detailed infos.

Thank you!

0