Hello,

Thank you for reaching out to us.

From my end, I tested the mobile menu and found that the logout functionality works correctly after logging in. If you’re still experiencing issues, please feel free to send a screencast or video so we can better understand the specific problem.

Regarding the second menu: since there are 8 menu items, displaying them all in a single row on smaller screens can lead to layout issues. To address this, you may consider using custom CSS/JS or implementing a secondary off-canvas menu to improve responsiveness. This would require customizations work.

As we do not offer customizations or layout changes, we recommend consulting with a developer to implement the design adjustments you’re looking for.

Let us know if there’s anything else we can assist you with.

Best regards,

Thanks for getting back to me so quickly but I might not have made things as clear as I could sorry.

None of those buttons on that menu work for people when it doesn't work.

Did the other menu items work for you too?

As an expert in Helix Templates and SPPB products, are you able to tell why some visitors clicking the same menu items don't have it working and others do?

What I am meaning is, if it works on your pc or mobile device but doesn't work for many others, what might be happening there?

I will try and make a video or screencast but I was hoping for some deeper support in that the source code created by the template or the Joomshaper program might not be rendering on all browsers or all devices the same. I can get it to logout and work all okay on my phone but colleagues just get nothing happening when they click the same pages on their devices and so do a lot of our visitors.

My concern is that something is happening behind the scenes with code that has always worked before and I can't know or see the source code that Joomshaper uses.

Did you sign in and sign out again before replying or where you able to login for me in the admin side and see what code is activated on that template menu and what might be happening.

I'm not sure it as easy as logging in on one device and saying nothing is wrong.

This has only recently started happening yet all those menu items have been on that menu for a long, long time.

Thank you for your message and for clarifying the issue further.

I’ve tested your site on multiple browsers, and I personally did not encounter any problems with the mobile menu or logout functionality. However, I did notice some JavaScript errors coming from third-party extensions, including Maximenu CK, your cookie consent extension, and LinkedIn analytics scripts.

Since these scripts are external to the Helix Ultimate template and SPPB, they may be conflicting with your site’s mobile menu functionality. I recommend trying the following steps: • Temporarily disable those third-party extensions one at a time to see if the issue resolves. • Consider using alternative extensions for analytics or cookie consent or our mega menu if the current ones are causing compatibility issues.

If you’re able to provide a screencast or video demonstrating the issue on a device where it occurs, I’d be happy to take a closer look. That will help me determine whether it’s something related to the template or a conflict from external code.

Thanks again for your patience and understanding.

Best regards,

Thanks so much for coming back to me Ziaul. This gives me a lot more to go at and I will test those extensions to see if they are conflicting. I will also make a screen capture as a colleague can recreate teh issue each time. It's weird it is so intermittent depending on device. Thank you again, I really appreciate it. I am out of the offcie tomorrow but will try it again on Thursday first thing.

If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!