Some Black "Monster" Only Showing In Mobile Landsape - Question | JoomShaper
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Some Black "Monster" Only Showing In Mobile Landsape

PJ

Portia Jelwana-Schmidt

SP Page Builder 2 months ago

Hi,

only in the device type mobile landscape there is a huge black item overlaying the entire page partly. I made all sections invisible, it is gone. But when I make one section visible with only one random item it comes back.

This is very strange!

Here is the image of mobile portait how it should look like: https://prnt.sc/VOx_VOutx80w But landscape looks like this: https://prnt.sc/UnxDlp-hxlH-

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24 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #201900

About Black object - on which subpage you have it? And are you logged on front-end seeing it? Sorry, but I cannot find it. For me "monster" looks like resized icon of "gear" settings, so typical user don't see it.


I have question about nails & fingers picture info_3166_2025.jpg

it looks like taken from Retro Games !! Not 2025 standards of quality / design. You should be able to find even a free photo that looks much better (pexels.com) or icon (flaticon.com). Don't forget that that site will be visited by womens, and ... what they think ;]

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 months ago #201880

Hi

Thanks for contacting us and sorry for your issue, Could you please check your screenshots? It is not working.

-Regards.

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PJ
Portia Jelwana-Schmidt
Accepted Answer
2 months ago #201896

Sorry, here is the link again: https://prnt.sc/ydFWAEFjnsRu

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PJ
Portia Jelwana-Schmidt
Accepted Answer
2 months ago #201905

Sorry , I corrected the login.

The page is prices using the price list addon.

Thanks for the nails icon. I also don't like

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #201919

I don't see anything "weird" here (vertical / horizontal iPhone view)

info_3167_2025.jpg

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PJ
Portia Jelwana-Schmidt
Accepted Answer
2 months ago #201922

Hi Paul,

this image I only posted to show how it is supposed to look like.

The other taken on my phone in landscape/horizontal mode is showing the black "monster". Here it is again: https://prnt.sc/ydFWAEFjnsRu

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #201934

What Page ID number ?

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PJ
Portia Jelwana-Schmidt
Accepted Answer
2 months ago #201935

page ID is 39, named prices

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #201943

Danke, So I was on the good page, but I don't see that same "monster" element, I used 3 different browsers to be sure. There no background image or standalone icon. It's hard to fix something that I cannot see.

Questions:

  1. Your screenshot was from Phone (real) or Mobile Emulator?
  2. Do you see it only on that Pricing page, or also on others?
  3. Can you open that page using different mobile browser, just in case it's just a cache issue.

@Mehtaz do you see it?


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PJ
Portia Jelwana-Schmidt
Accepted Answer
2 months ago #201961

It is very strange, I can see it as well as with my phone on the server website test7.jelwana.net, as well as on the local installation with the front end editor. See these images: no monter on tablet landscape https://prnt.sc/vYeIGyMLCkJE monster on phone landscape https://prnt.sc/qyzlLJSwdKZO

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #201975

what about my 3rd question

Do you see it only on that Pricing page, or also on others?

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PJ
Portia Jelwana-Schmidt
Accepted Answer
2 months ago #201984

sorry, I only see it on the pricing page, as well as on the German language page Preise.

I cleaned my phone cach, which is Samsung Galaxy S23+. It can also be seen on the front end editor page.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #201985

After all I was able to see it (screen 580px and more), but totally wierd shapes, I see it first time. Like cursed rows. I don't know if we need a shaman & magic spells for that ;]

I will think harder after lunch...

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MiBa
MiBa
Accepted Answer
2 months ago #201996

Check font size

@media (max-width: 767.98px) {
  #sppb-addon-4a8fa796-293b-43d9-aa70-d968f9e4c507 .sppb-addon-content {
 **   font-size: 1614px;**
    line-height: 22px;
  }
}
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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 months ago #201999

Glad to know that its solved and thanks for accepting the answer.

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PJ
Portia Jelwana-Schmidt
Accepted Answer
2 months ago #202006

Thank you all, but what exactly do I have to change ?

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #202010

@MiBa, big thx. I will check in database, and remove that. Probably that huge value was added by webmaster by mistake. Set ones, and then duplicated addon that generates multiple errors "monsters".

Yes, font-size: 1614px was set :/ I already updated values in database, I set font-size: 16px.

@Portia, please check page now :))

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PJ
Portia Jelwana-Schmidt
Accepted Answer
2 months ago #202011

Where in the data base do I have to add this value? Table/record ?

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #202012

Look up! ^.^

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PJ
Portia Jelwana-Schmidt
Accepted Answer
2 months ago #202014

Sorry, I do not get along with DB replacer. It is showing me long character chains with no relation to the font-size to be found.

Can you tell me the table and record number? I will change it manually.

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MiBa
MiBa
Accepted Answer
2 months ago #202016

Hello Portia, Paul already kindly changed related settings in the database. You should check if landscape mobile view look normal now.

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PJ
Portia Jelwana-Schmidt
Accepted Answer
2 months ago #202019

Many thanks it is working,   but I need to copy also to my local installation
Which part of the data base must I copy ?

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #202044

Better do not touch DB replacer extension! Uninstall it.


My advice is simple:

  1. Export that page (there is Export option)
  2. Save as .json file
  3. On 2nd website, copy of website, create a new Page
  4. Import that file (2)
  5. Save & Close
  6. Then use that Page a new Pricing page in Menu.
  7. Delete old "monster" Pricing page.

That's all, No risk, No stress.

@MiBa will agree with me.

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PJ
Portia Jelwana-Schmidt
Accepted Answer
2 months ago #202080

Tanks a lot Paul,

It is working fine now.

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