Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Hello,

Here are the login details. Please let me know when you find the problem.

Kind regards Torte

Please, add a screencast of your issues or mentioned the page name or id where you face this issues.

Thanks for your cooperations.

Best regards,

Hello,

Here is a link to a screencast: https://stoz.torkmedia.de/issue_copied_headline.jpg This applies to all articles you want to copy. Change the title slightly in the Page Builder (backend), and this title will then be used as the title in some or all elements.

best regards Torte

Please, add a screencast of your issues so that I can assist you better or add exact page or article id where you faced this.

I checked some of your article where you managed them by SP Page Builder, as they are static data, so here double tile echo not possible.

Thanks for your understanding.

Best regards,

Hello,

did you see my last reply? Here is a picture showing this problem. I have also included my description of it. When I change an h1 title, is this applied to some or all elements with a title option?

The next issue is changing HTML in the editor. My custom HTML code is compressed, which results in a different display of my code and the displayed result. Why is this happening? I don't want this editor to change my code. Is that possible?

You can see it here: https://stoz.torkmedia.de/en/overview-type-a.html Then change the language from English to German. The German version has the correct view, while the English version looks changed after saving the HTML code.

best regards Torte

Hello, I understand you, but you should also understand me. Lately, the problems have become more rather than less. I have a deadline to complete this, and these problems make that impossible. It's more work for me to find the problem before contacting you, it's more work to correct the wrong results, and it's more work to describe this problem and contact support. That's not included in my calculations. And the budget is very small for me. This problem occurs on all websites. They have an h1 title, and suddenly the h1 title appears in the other elements with a title input field. This always happens after a change is made to the page. I edit my websites in the backend editor. Here is a link to find new entries in tab 1 and tab 7.

best regards Torte

Hello, where are you from? Did you use the entire link? I think my firewall blocked you. Can you please give me your IP address so I can add it to the whitelist?

best regards Torte

Hello, Another strange occurrence. I noticed on another website that some headings have a font that I did not specify. A font family has now been added here: Lexend. However, I use the Barlow font family for the entire website. Now I have to find all the places where this font is used and delete it. You can see this on the website https://fahrerakademie.com. Scroll down and look at the section ‘Unsere Dozenten und Ausbilder’, where a serif font is used. How did this happen and how can I prevent it from changing on its own?

best regards Torte

Hello, and unfortunately the next problem. I have a page with a heading and a module in it. When loading this page, an error page appears. No matter how it is called up. The menu link returns "404 The page is unpublished or has been deleted. Please publish it to view a preview. If the page has been deleted, check and', as previewover pagebuilder comes “404 View not found [name, type, prefix]: page, htmllangde-DE, sppagebuilderView”, as copied link comes from pagebuilder: “0 String could not be parsed as XML”. However, this is only the case in the German version. That is terrible, i don't where this issue comes now. I hope this can be resolved. best regards Torte

This is my public ip: 119.148.4.217

Thanks

Hello,

Thank you for your IP address, it is now stored in the firewall.

best regards Torte

For the heading copy issue, please provide the page or article ID where you encountered this problem. Without that information, I won’t be able to investigate or assist you properly.

Thank you for your cooperation.

Hello,

Please excuse my late reply. Other projects took priority. As far as copied headings are concerned, I have a current case with ID 136. This behavior can be reproduced in all Joomla articles that were also created with Pagebuilder.

Best regards Torte

Hello, Did you have time to look at the problem with the copied headline in article ID 136? best regards Torte

Hello,

I apologize for the delay. I was on paternity leave, which is why I couldn’t respond to your message earlier. I’ve tested it multiple times but haven’t encountered the issues you mentioned. I’d be happy to assist you further — please help us by providing a screencast showing the file changes and the duplicate issues you’re seeing. This will help us identify and fix the problem more quickly.

Thank you for your patience and understanding.

Best regards,

Hello,

and congratulations on your new baby. I don't know how else to describe it. You can try it out for yourself (the login details are provided here), save it under a different name. You can change an h1 title and then change another element. After that, you will find this title in some of them. Last time, even a hex colour value was copied.

best regards Torte

You provided me with Article ID 136 to test, where you mentioned you were facing some issues Like Heading copy. However, I tested it and did not encounter any problems — please check my attached screenshots.

You also added a page edit URL: https://stoz.torkmedia.de/de/component/sppagebuilder/page/222.html I checked this as well, and there are no issues here either. Please refer to the screenshots.

At the moment, I don’t have any additional information about where else I should test your issue. I kindly request you once again to record your screen and share a short video showing the problem — specifically how the title change appears and the issue preview. This will make it much easier for me to identify and fix the problem.

Thank you for your cooperation.

Best regards,