I Can Log In And Edit Whit The New Actualization 5.3.3 - Question | JoomShaper
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I Can Log In And Edit Whit The New Actualization 5.3.3

Mauricio Valdez

Mauricio Valdez

SP Page Builder 1 month ago

I'm having a problem trying to edit with SPBuilder. I can log in and edit correctly in some access points (marked in green in the attached image), but I can't log in in other access points (marked in red).

After the latest update, when I try to log in from the front-end, I'm prompted for a username and password. I've tried all four admin users, all with full privileges, but none of them allow me to log in.

Could you please tell me how to fix this problem? I need to be able to edit in this section of SPBuilder.! [https://1drv.ms/f/c/981553754e5714b4/EuKgJidi5J9AqqeL5WXgDkUB7YVbK2_t_g5t_9gStlSo6w?e=6QVU9D]

https://1drv.ms/f/c/981553754e5714b4/EuKgJidi5J9AqqeL5WXgDkUB7YVbK2_t_g5t_9gStlSo6w?e=6QVU9D

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7 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #202599

Hello Mauricio,

Thank you for reporting this issue, and I apologize for the inconvenience you're experiencing.

To help me investigate, could you please provide temporary administrative access to your site? This will allow me to thoroughly examine the issue.

Before you do, I highly recommend taking a full backup of your site to ensure your data is secure.

Looking forward to your response.

Best regards

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Mauricio Valdez
Mauricio Valdez
Accepted Answer
1 month ago #202682

Thank you. Atick Eashrak

I'm attaching the login details so you can see my case. Thanks!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #202718

Hello Mauricio,

Sorry for the inconvenience and the delayed response due to the weekend. Could you please check again now to see if the issue is resolved on your end?

Looking forward to your response.

Best regards

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Mauricio Valdez
Mauricio Valdez
Accepted Answer
1 month ago #202835

Thank you Atick.

It's already resolved, but I'd like to know what happened or how I could fix it in other cases, since the exact same thing is happening to me on another domain that I just updated and has the same components. Here I'm also attaching the images from this domain I mentioned.

The same thing is happening on altavision.net.

Could you go in and see if it's the same as the agtica.net site?

Could you tell me the steps or what you fixed on agtica.net so that if the same thing happens in the future, I can fix it and not bother you with the same thing, please?

I'm also attaching the access points to this other site and the images.

https://1drv.ms/f/c/981553754e5714b4/Ev4ET37txLRBqOlwO6a8bNoBE7lHHgZMwbtU95qgy87yxQ?e=2NMf7K

https://1drv.ms/f/c/981553754e5714b4/Ev4ET37txLRBqOlwO6a8bNoBE7lHHgZMwbtU95qgy87yxQ?e=2NMf7K

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #202840

Hello Mauricio,

Sorry for the inconvenience you're experiencing. Please enable Shared Sessions in your site's global configuration: prnt.sc/Tp-rgNi5kW2b.

Hope this helps!

Best regards

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Mauricio Valdez
Mauricio Valdez
Accepted Answer
1 month ago #202934

Hello Atick...

Thank you very much, that's it! I shared the session and the problem no longer occurs. Thank you very much.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #202937

Hello Mauricio,

I'm glad to hear that sharing the session resolved the issue. Thanks for confirming! Please don't hesitate to reach out if you encounter anything else.

Best regards

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