Custom Font .woff2 Extension Gives A 404
Tim
Hi,
I created a page in SP Page Builder and came across the issue below: I noticed in my devtools that my custom font with woff2 extension gives a 404 which causes longer load times. As for as i can see it appears because of the double // in the url. my font is uploaded using the sp page builder settings options. my woff file doesn't have any issues. Only the woff2 file.
/media/com_sppagebuilder/assets/custom-fonts/crustaceans_signature_demoRg//media/com_sppagebuilder/assets/custom-fonts/crustaceans_signature_demoRg/crustaceans-signature-regular-webfont.woff2
There is a second reference to /media/com_sppagebuilder/assets/custom-fonts/crustaceans_signature_demoRg/ inside the URL
I tried to find in the code where this URL is generated but i wasn't able to find it so i create a support ticket. I assume with an override i can fix this isue?
Kind Regaerds
Helix Ultimate: 2.1.3 Joomla: 5.3.3 Sp Page Builder Pro: 5.7.2
Ziaul Kabir
Accepted AnswerHello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Also, Please add a screenshot of your issues.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best,
Tim
Accepted AnswerHello,
I'm not keen to share access to my site and let you making changes i'm not aware of. I just want a fix for this error so i can apply it myself so i can follow-up in the future. The error is that in the code there is two times a reference to the media folder. For example when i use my custom font on a page i create with SP Page Builder Pro https://photos.google.com/share/AF1QipM8rUUp4--sP30u-GXXPkNy0SFKCS1Jm0xEWryOIzLVFoOfNmohUWWRO9Y796icYw?key=Z1FvQ1l4MWdKZXVOM0tCTWVSWmltV2VnQldWNzB3
Kind regards
Tim
Accepted Answerany conclusion yet?
Tim
Accepted AnswerHello Ziaul,
I promoted the rights of the credentials i gave in a previous post. This is now a Super User. I also would like to know how to fix this issue myself so i can make the fix on my other websites too.
Kind regards Tim
Tim
Accepted AnswerHi,
Can i have a solution for this issue. As a paying customer i think with almost 2 weeks since my first post the reasonable period has expired. You can not make it for a paying product to take so long for offering a solution.
Kind regards
Tim
Accepted Answerso the pagebuilder has compatibility issues with route 66?
Tim
Accepted AnswerHi Ziaul,
I asked Route 66 about it and showed them my issue too after you mentioned that route 66 was causing it. I've got a confirmation that there will be an update from their side to solve the issue.
Kind regards