Hi,
On many websites, when I update SPPB I get this error => https://imgur.com/BFQhOss
My subscription is valid and licence is correctly added on component settings.
In the past, everything was fine.
What's wrong?
Thanks
Solved
SP Page Builder
Error 403 during update
Asked by Laurent
1 year ago
Last activity 1 year ago
Accepted answer
Marked as the solution
Laurent Asked this
Thank you for your feedback.
The problem cannot be linked to internal security extension because :
- works fine for other extensions
- I have some websites with the same securtiy extension with the same configuration and SPPB update works fine
5 more replies
Rashida Rahman Staff
Hi there!
Sorry for your experience.
It would be better to get the error in English though.
Did you try to remove, re-enter your email and license key, save, then clear cache for both Joomla and browser already?
Best regards,
Laurent Asked this
the message said that download failed and I need to upload manually.
no I did not try to remove and re-enter licence.
but when you manage hundred websites, you cannot do that manually.
the system has to work properly because I cannot waste my time to do manual actions.
Rashida Rahman Staff
Hi Laurent,
Reason can be hosting/server settings either!
Contact your hosting provider to check for restrictions like mod_security, firewall settings, or IP blacklisting that may be blocking the server's response.
For example 403 error often indicates a restriction on the server level. Your hosting provider can check if security restrictions are blocking the update.
If your hosting control panel (like cPanel) allows it, temporarily disable the mod_security module to see if it resolves the issue, as it's a common cause of 403 errors.
If you use Cloudflare, temporarily disable features like Rocket Loader to see if it allows the update to proceed.
Access your site's root folder and either rename the .htaccess file to something like .htaccess_old or regenerate it, which can sometimes fix 403 errors caused by incorrect configurations.
Note: I do not have this issue at my end. If there is an issue in the update process of the component then all gonna be faced that.
Best regards,
Laurent Asked this
All these points have been already checked.
I only have the issue on some websites and not on all websites.
Host configuration is the same for all.
No Cloudflare.
No IP blacklist.
No specific firewall rules.
mod_security disabled.
Laurent Asked this
any idea?
Rashida Rahman Staff
Hi,
Sorry for the delayed response.
Can you share your admin access to check the issue for you?
Best regards,
Laurent Asked this
see Hidden Content area
Rashida Rahman Staff
Can I have an Akeeba backup of your site, please?
Laurent Asked this
I do not use akeeba.
but I have added in Hidden Content area a link to download full website backup (files + database)
you can install it locally
Rashida Rahman Staff
Thanks! But, can I install Akeeba backup component in your site, take a backup, then remove?
Laurent Asked this
no it is not necessary.
you can install the website from your end thanks to files I shared to you.
Rashida Rahman Staff
Hello,
After having so many difficulties while restoring your backup I found out the following things.
Rebuild SPPB from System>Update>Update Sites:
Turned off the security features of the Admin tool for Joomla:
Clicked on saved changes and cleared caches:
These solved the issue at my end, hence I could update SPPB from update panel of Joomla. Please check and test these on your site then let me know if it solves yours too.
It turned out that it's a blocking issue, coming from security extension of your site/hosting.
Best regards,
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