EasyStore Settings Broken (again)
Stuart Clark
I can't access EasyStore settings!
I've cleared Joomla's cache; cleared my browser cache; copied the shipping.plugins file to administrator\cache\easystore and tried a Private Window.
Nothing is working!
EasyStore 1.7.1 - Joomla 6.0
Ziaul Kabir
Accepted AnswerHello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
Stuart Clark
Accepted AnswerThis is due to the plugin schema JSON being hosted on the JoomShaper website.
As I've found the solution to this to be to copy that JSON to MY site and change the URL referenced in the EasyStore "helpers" file, I now can access both my settings AND orders again!
As I've commented elsewhere - having customers websites dependant on the JoomShaper website for functionality is a very poor design decission
Ziaul Kabir
Accepted AnswerCould you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
Stuart Clark
Accepted AnswerThe issue was caused by the administrator/src/helper/SettingsHelper.php file trying to access joomshaper.c^m/products/easystore/patmentschema.json and failing.
As soon as I copied this file to my server and re-pointed the SettingsHelper.php file, the issue was resolved.
So, as previously stated - coding your product in such a way that MY site breaks whenever you have an issue on your site is a very poor design decission
Ziaul Kabir
Accepted AnswerPlease, read my previous response.
Thanks for your patience.
Stuart Clark
Accepted AnswerLet's be clear about this! You do NOT need access to my site to investigate this issue!
I have told you what the issue was caused by; you have admitted that the JoomShaper website has been having numerous issues since yesterday.
There is NO use in you randomly changing something on MY website to fix YOUR issues!