Form Not Loading Due To Fetch
PhoenixGB
Hi
I am working on a clients site:
when any of the pages with Tassos ConvertForms are loaded the form doesn't load completely, Tassos tells me this:
*When navigating from any page to /contact-us.html, your template seems to perform a fetch request and replace the whole page's DOM. This behavior, while providing a smoother user experience, does not trigger the DOMContentLoaded event. This results in parts of your page that rely on this event to remain uninitialized. This affects Convert Forms as well.
So, in short, your custom code never runs unless you perform a full page refresh. Also, in this case the custom code is not needed because Convert Forms performs it's own initialization. My suggestion would be to contact the template's author about this issue since it is not a problem with Convert Forms. Perhaps the template defines it's own events in such cases, which you can hook into.*
Could someone take a look and let me know what is happening?
Atick Eashrak Shuvo
Accepted AnswerHello PhoenixGB,
Sorry for the inconvenience and the delayed response.
To help me understand the issue better, could you please share a screen recording showing what you're experiencing? On my end, the form appears to be displaying the success message correctly.
Looking forward to your response.
Best regards
PhoenixGB
Accepted AnswerWhen the page is loaded the Upload field isn't usable and the Hcaptcha is not displayed until a refresh is done.
Try these pages...
https://clearair.fm/want-to-contribute/music.html https://clearair.fm/want-to-contribute/podcast.html
If u try to upload any mp3 it won't allow u.
Let me know
PhoenixGB
Accepted AnswerYour video wouldn't load - see this video. It IS NOT WORKING CORRECTLY! I do not want to play the blame game here but clearly there is an issue, if u can't see it pass it to another agent please.
Atick Eashrak Shuvo
Accepted AnswerApolozy for the inconvenience. It’s not about playing the blame game — in order to provide you with a proper solution, I need to be able to reproduce the issue myself. Earlier, you didn’t mention the exact steps to recreate the problem, but now that you’ve shared the screen recording, I’ll review it carefully and work on resolving the issue as soon as possible.
PhoenixGB
Accepted AnswerOK it finally loaded, so, use the sites root and the menus and test please.
Atick Eashrak Shuvo
Accepted AnswerHello PhoenixGB,
Now I understand the issue you're experiencing. While I don't believe the template is causing the problem, to investigate further, could I please request a full site backup to test on my local machine?
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerHello PhoenixGB,
Sorry for the delayed response due to the weekend. It appears the issue is not originating from our template. The plugin plg_system_persistentaudio seems to be causing the problem. Disabling this plugin resolves the issue. As it appears to be a custom developed plugin, please contact the plugin author to address the problem.
Thank you for your patience and understanding.
Best regards