"Coming Soon" Login Doesn't Work After Updating To Helix Ultimate 2.2.0/2.2.1
Jeroen
This worked fine until Helix Ultimate 2.1.3. And if I temporarily switch to the "Cassiopeia" template, I can log in.
In the Helix Ultimate 2.2.1 template, "Enable Coming Soon" and "Enable Login" are enabled. The user is in a group that is listed under "Group Parent" > "Registered." And in "Global Configuration" > "Permissions," "Site Login" and "Offline Access" are set to "Allowed."
When I try to log in, the login screen remains as if the login isn't working, but logging in to the "Cassiopeia" template works. If I disable "Enable Login" in the Helix template, I can still visit the website, but that's not the intended use for a website under construction.
I've tried everything, but I can't get it to work on Helix Ultimate 2.2.0/2.2.1.
Can you reproduce this?
Best regards, Jeroen
Toufiq
Accepted AnswerHi there,
Thank you for reaching out. To check the issue from our end, please create a staging site and share its login credentials with us. Make sure you provide only the staging site details, not the live site access. This is important because if any issue occurs while we’re working, it will affect only the staging site, not the live one. We want to maintain full transparency between the user and our support team.
How to create a staging site
https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view
- Create a subdomain from your cPanel.
- Export your existing site's database from PHPMyAdmin.
- Create a new database.
- Import the existing database to the new database.
- Update the configuration.php file.
- Go to the administrator section of the staging site.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Jeroen
Accepted AnswerHi Toufiqur,
I've attached the test (staging) site information. I look forward to hearing from you.
Jeroen