Helix Ultimate Template V 2.1.0 - Question | JoomShaper
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Helix Ultimate Template V 2.1.0

DW

Daniel Wyler

Helix Framework 2 weeks ago

I installed SP Pagebuilder v 6.1.0 and helixultimate_template_v2.1.0 without any error messages. As soon as I call up a page with this template, I get a blank page. The same thing happens in the Helix framework environment. This remains the case even after I uninstalled and reloaded the template. Does anyone have an explanation for this and, if possible, a solution? Many thanks, Daniel

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9 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 weeks ago #209137

Hi Daniel

Use Joomla features/settings to see more than blank page

error_reporting_debug.jpg


You forgot to mention about used Joomla version and PHP version.

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DW
Daniel Wyler
Accepted Answer
2 weeks ago #209147

Dear Paul

Thank you very much for the tip. After adjusting the settings, the following error messages appear:


Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 20480 bytes) in /home/arteis/domains/arteisfilm.ch/public_html/joomla/plugins/system/helixultimate/vendor/league/uri/BaseUri.php on line 592

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 65536 bytes) in /home/arteis/domains/arteisfilm.ch/public_html/joomla/libraries/vendor/symfony/error-handler/Error/FatalError.php on line 14

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 65536 bytes) in Unknown on line 0

Warning: PHP Request Shutdown: Cannot call session save handler in a recursive manner in Unknown on line 0

———————

(I don't understand the last two error messages at all – what is line 0?)

Can you or anyone else in the forum help me?

Many thanks in advance.

Daniel

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DW
Daniel Wyler
Accepted Answer
2 weeks ago #209148

I forgot to mention:

Joomla 6, php 8.4

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 weeks ago #209149

Fatal error: Allowed memory size of 33554432 bytes exhausted

It means that PHP script ran out of memory — it tried to use more than 33554432 bytes, which equals 32 MB. Remember that all loaded elements takes memory, also CMS itself, not only template.

Solution: You have to increase memory in PHP settings (Hosting CPanel) to 128M. Yes, we have that info in documenation as well.


32M was OK, but in J!1.5 era ;p

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DW
Daniel Wyler
Accepted Answer
2 weeks ago #209228

I had always set the memory limit to 1024M. I don't think that can be the problem here.

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DW
Daniel Wyler
Accepted Answer
2 weeks ago #209237

I think I've made some progress: In my host's file manager, 1024M of memory is allocated in the php.ini file. However, when I open the php settings in Joomla, only 32M is listed there.

What is the best way to adjust this?

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 weeks ago #209238

Please Ask Hosting Support. Each Panel is different.

I can help only about our products here (Support Policy).


If you have cPanel or Plesk - watch video tutorial on youtube.

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DW
Daniel Wyler
Accepted Answer
2 weeks ago #209239

Dear PAul

OK, I will do that.

Thank you very much for helping me!

Daniel

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 weeks ago #209242
  • In Plesk panel - search for PHP Settings
  • in CPanel - find Software > MultiPHP INI Editor
  • other, quite simlar.

Change default value of memory_limit for selected domain. 64M (Min) but 128M, 256M or 512M (is even more recommended)

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