Hello,
Thanks for reaching out to us.
Please try the following steps first:
- Enable Debug Mode in Joomla, from system -> global configuration.
- Reinstall SP Page Builder.
- Clear both your Joomla and browser caches.
- Go to System → Maintenance → Database, and if you see any database status issues related to SP Page Builder, check the box and click Update Structure.
If the issue still persists, could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the Hidden Content section.
Before doing so, please make sure to take a full backup of your site.
Once I have access, I’ll investigate the issue further and find out what’s causing it.
Please let me know once you’ve shared the details.
Best regards,