Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

And if I need to install it on five sites, will you help me with five, or will I have to write it each time? I'm waiting for your reply, because maybe I can handle it myself. If you tell me how, should I do it?

Thank you for your message, and my apologies for the inconvenience. If I already had the exact solution, I would gladly share it with you so you could apply it to all five sites yourself. However, at the moment I’m not fully sure what is causing the issue.

If you can provide access to one of your sites, I will fix the problem there first. Once it is resolved, I will explain the solution in detail so you can apply the same fix to your other installations without needing to contact us each time.

Please let me know how you would like to proceed.

https://prnt.sc/1ZIUqbB0CjK_

Use CAPTCHA - Invisible reCAPTCHA plugin

This is not a solution, this plugin doesn't seem to work. I just downloaded it, I didn't know what it was, I thought it was version 2, I want version 3 to work normally. this solution fails badly if Google disables something there is no message about the broken plugin and the site starts spamming the hosting provider blocks me I want to have normal visibility

Thank you for your message, and we sincerely apologize for the inconvenience.

To clarify, if you are using Google reCAPTCHA, only the “CAPTCHA – Invisible reCAPTCHA” option is supported. Any other Google reCAPTCHA method will not work with our forms.

You may also use hCaptcha or Cloudflare Turnstile, as both are fully supported. However, for Google reCAPTCHA specifically, Invisible reCAPTCHA is the only compatible option.