Mp4 Files Not Visible To Pick From SPPB - Question | JoomShaper
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Mp4 Files Not Visible To Pick From SPPB

Karen Dunne

Karen Dunne

SP Page Builder 1 week ago

I've uploaded .mp4 files via FTP in the same directory as some other images but they are not visible to pick from within SPPB. They can be seen in the media manager and they are an allowable file format.

See screenrecording: https://www.loom.com/share/1d48c53b8bdf4d9aa908832043151020

Please advise.

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3 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 week ago #210944

Hello Karen Dunne,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

I will talk with the development team about the issue. Please allow me some time.

Best regards

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Karen Dunne
Karen Dunne
Accepted Answer
5 days ago #211434

Hi Ofi,

Have you learned anything more from the dev team on this issue?

Thanks,

Karen

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 5 days ago #211461

The team is currently busy with the upcoming update. This update will fix the earlier reported bugs. We will need some time to fix your issue. Sorry for the unwanted delay in solving the matter.

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