I've uploaded .mp4 files via FTP in the same directory as some other images but they are not visible to pick from within SPPB. They can be seen in the media manager and they are an allowable file format.
See screenrecording: https://www.loom.com/share/1d48c53b8bdf4d9aa908832043151020
Please advise.
Hello Karen Dunne,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
I will talk with the development team about the issue. Please allow me some time.
Best regards
Hi Ofi,
Have you learned anything more from the dev team on this issue?
Thanks,
Karen
The team is currently busy with the upcoming update. This update will fix the earlier reported bugs. We will need some time to fix your issue. Sorry for the unwanted delay in solving the matter.
Hello Ofi,
I'm checking in on this topic. Can it be fixed?
Sorry, no update so far. The team will start working for the next update in the next week. I will ask the team to prioritize your issue this time.
