Website Crashes With Error 500 - Question | JoomShaper
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Website Crashes With Error 500

DH

Dan Hummel

Helix Framework 19 hours ago

Hi Joomshaper Team! We run a lot of websites with your helix framework and Pagebuilder and we like your tools. But in the last days, one after another of our customers webites crash with Error 500. Now we try to fix and repair the 4th crashed website and we see, that the error is always the same! When you set the configuration-php to debug = true it says:

use Joomla\CMS\HTML\HTMLHelper; use Joomla\CMS\Language\Text; $app = Factory::getApplication(); $doc = Factory::getDocument(); $template = HelixUltimate\Framework\Platform\Helper::loadTemplateData(); $params = $template->params; $theme_url = Uri::base(true) . '/templates/'. $this->template;

The strange thing is, nobody did any change to the websites, the error appears completely out of the blue. Please help us, what can cause all these websites to crash? By the way: when we play in a 5 or 10 days old backup, the website runs without problems. But after some days the problem can show up again... Greetings, Dan.

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1 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 6 hours ago #210986

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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