Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. When i try to investigate your site i have got this error.

Best regards,

Toufiqur Rahman (Team Lead, Support)

I just went on the website and found it was practically empty

What happened? [https://prnt.sc/sDLgPuSKrFKW]

The homepage built with SP Page Builder had disappeared, and I have restored it.

The error message (Request failed with status code 404) is still appearing.

SSL Server Test [https://prnt.sc/nynFz608bK8q]

Please unblock my IP address.

No IPs are being blocked. [https://prnt.sc/oPNnvlLcOcvL] Thank you, Mr. Toufiq, for your contact and help....شكراً

Thank you Mr. Toufiq I will call the hosting service provider and send them the image and we will see their reply. Thank you very much.

I contacted my website's (hosting service provider), and they informed me that no IP addresses have been blocked. I hope the issue of the (SP Page Builder Pro) component not saving changes to the template, and the appearance of the error (Request failed with status code 404), will be resolved. Thank you all.

Is there anyone from the support team who can assist me with this issue? I've noticed it seems to be frequently occurring with many others.

[https://prnt.sc/r8ZRwdSwl0AB] [https://prnt.sc/nQkAF-btOQpC]

I'm still waiting for the support team to help me with my issue.

Hello rachoud,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

I have checked your site. I have found any save issue. I have tested save feature both on frontend and backend editor. Please check the hidden content for screencast.

Best regards

Firstly, I would like to thank the support team for their engagement/interaction.

However, unfortunately, the issue is still pending/present, specifically on the (Homepage-الرئيسية) which has the ID number (251).

Please see the attachments:

1. [https://prnt.sc/FzLHGb9vil6L]
2. [https://prnt.sc/VwZEjI8JT6om]
3. [https://prnt.sc/m48a4NDHgwUv]

Explanatory video [https://files.fm/u/db3qrx4byh]

Do you have a response to my query? Nearly 20 hours have passed since I posted my question ?

I have checked the page. It seems that only the addons inside Product List are having the issue.

Please allow some time to solve your issue. Also, I need your permission to take an Akeeba Backup. Then I will be able to check it on localhost. Your hosting seems to be slow.

First, thank you for the interaction, and you have full authority, the important thing is to solve the problem. As for the slow hosting, you are right, and I have contacted the hosting provider to solve the problem.

I noted, Mr. Ofi Khan, that error (/public_html/components/com_easystore/sppagebuilder/common/productlist/site.php on line 82) occurred after your review of my website. Has this issue been resolved?. [https://prnt.sc/e2zJmbdpaINy]

Thanks for the allowance. I am taking the backup. I will also talk to the developer team tomorrow about your issue.

Thank you very much, Mr. Ofi Khan, for your interaction, and I hope the issue is resolved.

You are welcome 😊

I have checked your site backup on my localhost. It works fine when I added more addons inside Price List addon. Please check this backup (in the hidden content) and install it on your localhost and your server separately. Then check if you can produce the issue on either localhost or your server.

You can check this Akeeba Backup site installation tutorial for assistance.

Thank you, Mr. Ofi Khan, for your interaction. My question is: Is the version in (hidden content) a modified version, meaning that it is different from the version installed on my site? Because the error ( \components\com_easystore\sppagebuilder\common\productlist\site.php on line 82) is still appearing after I installed it on my local server." [https://prnt.sc/HE53Jm9e6xcJ]

Note: The site installed on my local server does not face the issue of saving changes in the page builder (sppagebuilder).

Thank you for the detailed information. I’m currently reviewing the issue, and it requires some additional time to investigate thoroughly. Please allow me a little more time to analyze the problem and get back to you with an accurate update.

I appreciate your patience and understanding. Hopefully, I will be able to share an update on the next week.

Thank you, Mr. Ofi Khan , for your interaction. Take all the time you need. My best regards to you and the entire support team, and I apologize if I put any pressure on you.

Thanks for your understanding. I have forwarded the issue to the developer team. Unfortunately, today is a holiday here for the team. Hopefully, I will get you an update tomorrow.

Thank you, have a happy holiday!

The developer team is working with your issue. Suddenly, we cannot visit your site. Please whitelist this public IP address (in the hidden content) so that we can check the site.

I have whitelisted the IP via the .htaccess file.

I see this error now. Please check it.

prnt.sc/QGG6wKZPz67Q

An error in the .htaccess file

I do not have experience editing .htaccess file for this. Can you just talk to your hosting provider and ask them to whitelist the IP? It would be faster in my opinion.

ok

Please resolve the issue quickly; the website is down, and we urgently need it at this stage. Thank you.

Is anyone from support available? I’ve been waiting for a response for two days !!!

Apology for the delay in weekends. I have just talked with the team. The developer team is checking your issue. Please allow us some time.

The team has replied. Your server's current value is max_input_vars = 2000. Set it to max_input_vars = 10000 in your server's php.ini file. Ask your hosting support if you are not sure where to change. Then the team will check it further.

Let me know after your change the value.

Thank you for your response. I have applied the requested modifications to the (php.ini) file as shown in the attached screenshot:

[https://prnt.sc/OIMK3LzL9-JH] [https://prnt.sc/pudFdR4PUTdM]

Unfortunately, the SP Page Builder component still fails to save edits and displays a 'Request failed with status code 404' error, despite the recent modifications made to the php.ini file. [https://prnt.sc/jobzG35kyN_b]

We are very close to solving the issue. Please allow access for our IP Address. Again, we cannot visit your site. I have tried to produce on my personal server. But page save works fine here. I need to match the PHP information of your with mine. Please enable the access again to check.

Please try again. Your IP address is now authorized.

Sorry, I still can't visit your site. Please check the screenshot in the hidden content.

I have contacted the hosting provider, and according to him, the issue has been resolved. Could you please try again?

Are there any developments concerning my matter?

I have found these differences with your server and my server's PHP settings. Please talk to your hosting provider about the issue. You may change the values to match with mine and then check the issue again. Hopefully, it will be fixed soon.

// Value Name = My server value | Your server value 

max_execution_time = 30 | 1500
max_input_time = -1 | 1500
post_max_size = 128 M | 1024 M
upload_max_filesize = 128 M | 1024 M

Have you checked this? Related to Hostinger

Recently when you add a new (sub)domain on Hostinger the CDN is active by default. The security is set to high. This is a recently added feature on Hostinger.

Solution is to lower security level or disable the cdn for that (sub)domain.

Not doing this can result in weird behavior in SPPB. You are unable to save your changes from your own IP address. Even when your IP is whitelisted on the server. Once your site is finished you can choose to activate the CDN again.

First, thank you for your interaction. I have changed the values in my PHP settings, and the result is as you can see in the attached image. [https://prnt.sc/dgN38t-C_5jw] [https://prnt.sc/-LYqD21Hcx02]

Thanks for the report. I will ask the developer team to check it.

Is it possible for you to check the issue on another server? It would really help us to get the solution.

I am afraid we have reached a dead end. The problem still persists, and I have noticed it is widespread. For your information, I have another website on the same hosting built with the (HikaShop) component, and it is working perfectly fine. I hope the support team can find a solution to this frustrating issue. Thank you

I will check with the hosting provider.

Apologies for the inconvenience.

We have tested your site on our local environment, and it is working correctly without any issues. Based on our findings, the problem may be related to your server configuration.

Could you please share your server access details so that we can investigate this further? We look forward to your response.

Best regards

First, thank you for the engagement. My admin access rights are located in the hidden content box.

Hello,

Thank you for contacting JoomShaper Support.

We have investigated the 404 error you encounter when saving pages with multiple addons in SP Page Builder and confirmed that the issue is not related to SP Page Builder or Joomla.

Findings

• SP Page Builder is functioning correctly.
• PHP and Joomla configurations are properly set.
• Pages with small POST data save successfully.
• Pages with larger POST data fail with a 404 error.

This behavior indicates a server-level POST request size limitation, enforced by ModSecurity or a Web Application Firewall (WAF). In such cases, the server masks the actual error (413 Request Entity Too Large) as a 404 for security reasons.

You can verify this behavior using the following test script: https://kkonouz.com/simple_post_test.php Currently, only POST requests up to approximately 500KB succeed, while larger POST sizes fail. Larger POST requests should also work, which further confirms a server-side restriction.

Required Action

This issue can only be resolved by your hosting provider.

Please contact your hosting support team and request them to increase the following limits:

• SecRequestBodyLimit → at least 25MB
• SecRequestBodyNoFilesLimit → at least 25MB
• LimitRequestBody (Apache/LiteSpeed) → at least 20MB

Your PHP settings are already correctly configured, so no PHP changes are required.

Reference Documentation

Your hosting provider can refer to the official SP Page Builder documentation below: https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#413-request-entity-too-large

Additional Notes

This is why the issue does not occur on localhost environments, which typically do not enforce strict ModSecurity rules.

Once your hosting provider applies these changes, SP Page Builder will save large pages without any issues.

If the problem persists after the changes, please let us know with confirmation from your host.

Best regards

Thank you very much for this interaction, I will contact the hosting provider to make these changes.

May we kindly ask if there is any update from your hosting provider regarding the requested changes? Please let us know once you have more information, and we will be glad to continue assisting you if needed.

I think the problem has been resolved. I would like to thank everyone, starting with Mr. Toufiq, who was the first to contact me, and Mr. Ofi Khan, who followed up with me daily—I apologize if I caused him any inconvenience. Finally, thanks to Atick Eashrak Shuvo, who guided me to the solution. I have attached a photo showing the successful POST process and a screenshot of my positive review of your site on Trustpilot. ![https://prnt.sc/ofXjiiZ6wGjI] ![https://prnt.sc/o-yiRwiUNi48]

There is one remaining issue that came up while we were working on the previous fix. It is a PHP error in: public_html/components/com_easystore/sppagebuilder/common/productlist/site.php on line 82.

Thank you very much for your detailed update and for taking the time to share your positive feedback. We truly appreciate your kind words and acknowledgment of the team’s efforts. I will be sure to pass your thanks along to Mr. Toufiq & Mr. Ofi Khan.

We are also glad to hear that the main issue has been successfully resolved and that the POST process is now working as expected. Thank you for sharing the screenshots and for leaving a positive review on Trustpilot—it is greatly appreciated.

Regarding the remaining PHP error in public_html/components/com_easystore/sppagebuilder/common/productlist/site.php on line 82, could you please check the error once again and confirm whether it is still occurring? If possible, kindly share the latest full error message or a screenshot of the current error output. This will help us verify the status and investigate the issue more accurately.

We look forward to your update and will be happy to assist further.

Thank you, Mr. Atick Eashrak Shuvo, for your interaction. This is the full error message as it appears on the website's interface: ( Warning: Undefined property: stdClass::$class in /home/kkonouzc/public_html/components/com_easystore/sppagebuilder/common/productlist/site.php on line 82)

![https://prnt.sc/JEbWa5eebHq8]

Thank you for sharing the details.

Please note that this is a PHP warning, not an error. It only appears when the error reporting level is set to maximum. Under the system’s default settings, this warning will not be displayed. You can safely ignore it, as it does not affect the functionality of your website.

We sincerely appreciate your patience and understanding.