Hi there!
Sorry for your experience. This usually appears when:
-
The server is running an outdated PHP version; especially PHP 8.2+, which causes incompatibility with older Joomla quickstart packages.
-
File/Folder permissions are incorrect and Joomla cannot write files.
-
The extracted Quickstart package is not compatible with your hosting environment (PHP settings, file ownership, missing extensions, etc).
Recommended Fixes
- Check Your PHP Version
For Joomla 4 Quickstart, the ideal version is:
Recommended: PHP 8.0 – 8.1, Supported: 7.4 – 8.1, Avoid: 8.2+
If your server is using PHP 8.2 or 8.3, downgrade to PHP 8.1 and test again.
- Check File Permissions
Set proper permissions:
Folders: 755,
Files: 644
You may also need to enable read/write permission for the installation directory.
- Upload the package using a proper file manager
Sometimes extracting via cPanel or FTP corrupts files.
Try:
Your domain must point directly to the directory where the installer files exist.
Best regards,