Audio Addon Not Visible On Mobile Phone - Question | JoomShaper

Audio Addon Not Visible On Mobile Phone

O

Oliver

SP Page Builder 23 hours ago

Hello,

just found out that the audio addon is not displayed on my mobile phone. On PC, it works fine. Do I have to consider something?

Thank you

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9 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 19 hours ago #212988

Hi Oliver,

Make a simple test. Create a new page with only one addon inside. Just add "Raw HTML addon"

and inside put HTML5 player > Apply > Save & Close.

<audio controls preload="metadata" aria-label="Audio player">
<source src="/images/audio/Kapitel 1.mp3" type="audio/mp3">
Ihr Browser unterstützt das Audio-Element nicht.</audio>

then test that page on your smartphone. Und Ja, Our Audio addon - Verwenden Sie fast denselben Code.


There could be also problem with filename that you used, in general is NOT recommended to have space inside filename "Kapitel 1.mp3" > "Kapitel_1.mp3"

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O
Oliver
Accepted Answer
17 hours ago #212993

Hello Paul. This one works fine...

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O
Oliver
Accepted Answer
17 hours ago #212994

But it doesn't inside the Accordion addon... I changed the filename, but still.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 17 hours ago #213000

Does raw html addon with that code works in Accordion addon? Please check.

what you see on iPhone, empty space ???

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O
Oliver
Accepted Answer
15 hours ago #213003

No, it is not visible, I'm afraid. Here is the screenshot - but it is no iPhone, but an Android Phone (I don't know, whether this info might be relevant). https://prnt.sc/XxCiWNuuBgfR

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 15 hours ago #213006

Hmm. Please ping me tomorrow morning, I will ask our developer what it might be. I have no idea.

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O
Oliver
Accepted Answer
15 hours ago #213008

Maybe the new Helix version, I just updated? But yes, I will ping you :-)

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 15 hours ago #213009

You set Casiopea template as default for testing, but I don't think so.

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O
Oliver
Accepted Answer
13 minutes ago #213083

Good morning. Set Casiopea as default ... ? Not that I know of.

Here is my ping :-)

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