Paypal Authorisation Window Doesn't Open When Trying To Pay With Paypal - Question | JoomShaper

Paypal Authorisation Window Doesn't Open When Trying To Pay With Paypal

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paul

General 2 months ago

hi - I've tried multiple times to pay over several weeks, to get the black friday discount still currently available, , posted an enquiry, but nothing useful happens. You don't need a screenshot. All you need to understand is that when I'm trying to pay with paypal, after you select paypal an authorisation window is supposed to open for approval to use paypal and options to pay in 4. Happens like this in every other merchant site everywhere for years. But not here. After you select paypal nothing happens and the only option is to '' pay with paypal "green button, which I assume means full payment, which I don't want to do. I also don't think this is legal if this is what happens. You must open an authorisation box first, so the purchaser can approve using payapl, and then make the payment. Understand ?

thanks, paul

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5 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 months ago #213235

Hello Paul,

We apologize for the inconvenience. Our payment system is handled by FastSpring, and we do not have control over it.

Please contact FastSpring Consumer Support using the link below for any questions or assistance: FastSpring Consumer Support Form

Thank you for your understanding.

Best regards,

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DC
David Collado
Accepted Answer
1 month ago #214260

terrible, this never worked properly. I dont know why I keep renewing easystore its not so easy

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #214282

Hello David,

Thank you for your reply. I see that you have posted a post regarding our EasyStore component. However, @Paul’s issue is not the same as yours.

I would kindly request you to continue the discussion on your forum post.

Thanks for your understanding.

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paul
Accepted Answer
1 week ago #218108

A workaround I used, was opening paypal while also trying to pay in JS, and that seemed to work. But it's not how it's supposed to work.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #218136

Please, contact their support, they have full control over this.

Thanks

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