Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Can you share a screencast video about the full scenario? And create an staging site to check the issue.
How to create a staging site
https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view
- Create a subdomain from your cPanel.
- Export your existing site's database from PHPMyAdmin.
- Create a new database.
- Import the existing database to the new database.
- Update the configuration.php file.
- Go to the administrator section of the staging site.
Best regards,
Toufiqur Rahman (Team Lead, Support)