Page Crash On Article Image Insert - Question | JoomShaper

Page Crash On Article Image Insert

Claudio

Claudio

SP Page Builder 6 days ago

SPPB has been giving me an error with the image add-on for a while now... the last two updates haven't fixed the problem. Simply adding an image to an article causes the page to crash. The page is saved in SPPB, then you return to the Joomla article page. From there, if you click "Save and Close," an error is generated, visible in the attached image SPPB_images_error_1.png, and the article remains blocked (see image SPPB_images_error_2.png). Opening and closing the article again removes the block, but the page remains inaccessible from the web (see image SPPB_images_error_3). If you save the article in SPPB and return to Joomla and click "Close," the article does NOT remain blocked as in SPPB_images_error_2, but the page is inaccessible from the web (SPPB_images_error_3). Note: This doesn't happen with background images or images added via custom HTML. Currently, to insert images, I'm forced to use the Carousel add-on, inserting only one slide. Can I resolve this by reinstalling just the "image" add-on? How can I do that? Thanks.

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2 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 days ago #214279

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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Claudio
Claudio
Accepted Answer
14 hours ago #214715

Thanks for your reply: you'll find your login credentials in the hidden section. A while ago, your support team caused my entire system to crash without fixing the problem, so I kindly ask you to proceed with caution, even though I've made backups. Thank you.

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