Hello Thomas,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please record a screencast of the issue and share here via any public drive link. I will check the issue.

Best regards

As you can see on the screen, I've created three rows to better control the header photo. I've adjusted the visibility settings for different devices. Unfortunately, the desktop view always takes precedence, even when I'm editing on a tablet.

Hi, it's not about which device I'm using to edit something. I also think most users create/edit their pages on a desktop PC. My problem concerns the three editors offered with the Page Builder: Desktop, Tablet, and Mobile. I've created three ROWs (in the "Layers View"). ROW-Mobile works perfectly (visibility only on mobile devices), and ROW-Desktop also works (visibility only on desktop devices). Now for the problem child: ROW-Tablet. As soon as I start editing with the Tablet editor, Page Builder activates ROW-Desktop! Why? I explicitly didn't want ROW-Desktop to appear in the Tablet editor. I think this is a bug.

Regards, Thomas

I understand your issue. I will seat with the developer team to know their opinion on the matter. Generally, it works like this.

Sorry for the delay. I will let you know when I get an update from the developer team.

OK, thanks.

Apology for the inconvenience. I misunderstood your issue.

Please share your administrator access with the issue page link here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

I will check the page view in desktp, tablet and mobile devices. On my testintg, it works fine on frontend editor.

Hello, thank you for your interest in actively troubleshooting this issue. I have since reverted the problem to its original state and therefore cannot currently recreate it. I would be happy to restore the state during a later update of my test server so you can verify it.

Regards, Thomas

You are welcome 😊

Please let me know if you get the issue again.

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