Probleme After Update Template - Question | JoomShaper

Probleme After Update Template

Free Worker

Free Worker

Template 1 month ago

Hello,

I have the same problem when i update Rythm (home page to great) and is very slow.

I checkthe site but no problem, no virus or other.

Image : https://postimg.cc/TphR7qjP

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15 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #216074

Hello Free,

Thanks for reaching out to us.

Your site uses a background video, which can cause it to take a bit longer to load. On our end, the loading speed appears to be normal.

Please try changing your internet connection or testing the site from a different ISP to see if the issue persists.

Thank you.

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Free Worker
Free Worker
Accepted Answer
1 month ago #216170

Hello,

But for my print screen ?

Is allways the same when i update the template, (home page to great)

Regards

PS: Every time, look your last work.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #216207

Hello,

I’ve reviewed the screenshot you attached—thank you for sharing it.

Could you please provide a bit more detail about the issue you’re experiencing? Specifically, let us know what happens when you update the template and what behavior you’re expecting versus what you’re seeing. This will help us better understand the problem and assist you more effectively.

Looking forward to your clarification.

Thank you.

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Free Worker
Free Worker
Accepted Answer
1 month ago #216286

Hello,

Before update on this template ou see this form (to see all i set 33%) normaly in 100%

Image : https://postimg.cc/18f2X7VM

Into 100% and after update

Image : https://postimg.cc/TphR7qjP

Is terrible, i do your works.

Last problem solve by Joomshaper

https://www.joomshaper.com/forum/question/30657

Regards

Please give me your code for the next time.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #216345

Hello,

The issue you are experiencing appears to be a responsive issue, possibly caused by missing CSS files after the update.

Are you referring to this fix mentioned in the following forum post? https://www.joomshaper.com/forum/question/30140

Please let us know so we can assist you further.

Thanks,

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Free Worker
Free Worker
Accepted Answer
1 month ago #216405

Hello,

I allways used this topic, for Jommla 5 is okey but not on Jommla 6 and new template.

I think somtnig change into this code for joomla 6 and new update template.

.rythm-slider .sppb-col-sm-12>.sppb-row>div:nth-child(2){
    left: 0px !important;
}
.dot-controller-position-vertical_right.sp-slider .sp-dots{
    right: 0px !important;
}

The slider have this css into this css custums

@media (max-width:1199px){
  #addonId .sp-slider .sp-slider_number {
  display:none;
  }
}
@media (max-width:1199px) and (min-width:992px){
#addonId .sppb-addon-sp-slider .sppb-sp-slider-title {
    font-size:80px !important;
    line-height:100px !important;
}

  @media (max-width:1700px) and (min-width:1420px){
  #addonId .rythm-slider.dot-controller-position-vertical_right.sp-slider .sp-dots {
    right: -30px;
   }
    #addonId .rythm-slider.sp-slider .sp-slider_number {
          left: 1320px;
    }
  } 

  @media (max-width:1420px) and (min-width:992px){
  #addonId .rythm-slider.dot-controller-position-vertical_right.sp-slider .sp-dots {
    right: 0px;
   }

  #addonId .rythm-slider.sp-slider .sp-slider_number {
      display:none;
   }
  }

Regards

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #216408

Ok, So, is it fix your issues?

Please, elaborate on your queries.

Thanks

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Free Worker
Free Worker
Accepted Answer
1 month ago #216469

Dear Kabir,

I need your expertive too resolve this site, beacause it's does'nt wotks after your new template.

Your have all the code to do this.

Is it possible, for my customer, to see a nice site web.

Regards

PS: Your template preview, is very bad too. See you picture into the détail of your template.

I would like the same of this

https://www.joomshaper.com/images/2021/07/31/Slider_image_01.jpg

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #216508

Hello,

Please elaborate on your queries. Let us know what issues you are currently facing and what you are expecting in a single response, so we can assist you more effectively.

Thank you for your support.

Best regards,

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Free Worker
Free Worker
Accepted Answer
1 month ago #216560

Sorry guys, is it possible to change support. I paied for a good support, not for a Bot

Please ready my message.

I paied for that : https://www.joomshaper.com/images/2021/07/31/Slider_image_01.jpg

And you give this : https://postimg.cc/TphR7qjP after yours update.

Regards

Or you are Russian no?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #216565

Please, add your images for each slide items.

Thanks

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Free Worker
Free Worker
Accepted Answer
1 month ago #216574

Lol

Like the scool

Slide 1 : https://postimg.cc/kDmCDD6c Slide 2 : https://postimg.cc/nXgbxLfs Slide 3 : https://postimg.cc/T5RB0LnY Slide 4 : https://postimg.cc/zVG9RhJc Slide 5 : https://postimg.cc/21PJJX4R Slide 6 : https://postimg.cc/bSNFkXjp

And before your update : https://www.joomshaper.com/images/2021/07/31/Slider_image_01.jpg

The CSS is not correct after your update.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #216648

I have forwarded your request to our template team for further review. I hope they will identify the issue and provide a fix or workaround update soon.

Thank you for your understanding.

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Free Worker
Free Worker
Accepted Answer
1 month ago #216689

Serious, 6 days for nothing. hooo you like Dire Straits.

My clients ask why, and I tell them, it's Joomshaper.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #216707

Please allow us some time to get back to you. Thank you for your patience and support.

Best regards,

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