Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Hello

What exactly would you be investigating? Again, you cant duplicate the issue whenever you want..it just happens randomly.

The same functionality works correctly on our side, which is why I mentioned it earlier. Without investigating your site directly, it's difficult to provide a solution. I can share our staging environment so you can reproduce the issue from your end and verify.

Ok thanks for the idea...but I just dont have the time or patience to tinker with your staging install.

If this happens on my end again, I will follow up w/ my credentials so you can take a look at the instance on the page.

Ok perfect timing. Im including the URL and creds in HC. This is for the page Home - Default

Summary:

1. I adjusted the Column Height settings for the 3 columns in the row labeled "Services"
2. After saving the settings, I refreshed the page and now the Column Height settings in the row labeled "Service Areas" now randomly inherited the same Height settings as the Services row. (only for the 2 bottom rows w/ 50% width).

I havent touched anything else within the settings, so I cant provide any more details really...I hope that is enough for you to investigate. I will suspend making any changes until you have taken a look. Thank you.

Could you please describe in detail, what fix or change you implemented? Like I said, this issue has happened across many different sites...Id like to know a permanent fix to whatever bug causing this. BTW, Im still seeing the random height values in the Service Area rows. I am going to remove those values so I can continue on my project. Please advise from here. thanks

Why would you do that? I never authorized you to make any changes to my SPPB settings. I was afraid to create this support question for this very reason. Can anyone in your department troubleshoot this issue, or am I at a dead end?

Please close this topic..very disappointed and a complete waste of time.

YES

It's a core issue..you didnt fix anything..you just changed my settings w/o my permission.

I’ve reverted the changes. Have you checked it?

There is no problem found. Please check the screenshot.

https://prnt.sc/NI9b81mNpOKb

THE CHANGES YOU MADE DIDNT FIX THE ISSUE.

Please go read my original post...your software has a glitch or bug..you making chnages in the settings doesnt fix that.

Unless you want to troubleshoot the root of the problem..Im not interested in going back and forth any more

Yes, I have identified the issue with the column option height. I will forward this to our development team and keep you updated. Thanks.