Hello
I've got two distinct websites both running:
It is important to get that working again immediately, but I don't have a clue what to check or how to debug. Any hint? thanks
Additional information: All form fields are immediately cleared upon clicking in the submit button.
In the meantime, I have uninstalled SPPB and resinstelled. No change. Forms don't send out mails with no error message.
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I just created a Test page and it works fine.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Thank you. But, may I kindly ask you to test the form from the Footer "Kontakt zum Webmaster". Also, I had defined a new test form before contacting you: https://dev.mettmi2026.ch/component/sppagebuilder/page/26
Neither of those do work.
Ahh, I just recognizie that you were using "Contact Form" whereas my forms are using "Form Builder" add on. My bad I didn't realize that difference when initially posting.
Thanks for checking again
I have checked your issue. But, no clue found. Allow me time.
Not sure how much this will help, but here is what I did yesterday:
This is so strange.
I think the JCE editor conflict with the Page Builder.
But this did work. JCE was one if the first components I installed back when that site was built.
I just
How can JCE interfere with SPPB form handling? It must be something that happens at the press of the submit button.
Provide me FTP access. Thanks
Waiting for your response. Thanks
I'm sorry I'm not allowe to do this. There are other sites on the same hosting and you would have access to any data, not only the site with the problem.
What exacly do you need? I may be able to investigate for you and send lists, of files.
okay, Just rename the x.htaccess to .htaccess file on your root directory.
Ok. I'm sorry but not having given FTP access, I saw you installed Phoca Commander. If you install software, I no longer know the exact state of my system. Apologies for my previous comment. I have deleted it.
Please go ahead with your inverstigation, but please report any software that you have or will install, as well as all settings in Joomla that you have changed (configuration, plugins, modules, etc. etc.. From experience, uninstalling components in Joomla often leaves files behind. The login is active again.
Some hidden comment.
I think your hosting server occurred the problem. Thanks
I'm afraid, I don't understand what you mean.
I told you that, would you please replicate your site on another server to check the contact form issue? I have doubt about your server. Cause, I have checked the contact addon & form builder in our server it works fine. That's why i request you to check your site another server. Thanks
